JOB SUMMARY:

We are seeking an experienced Program Manager, Housing, to work closely with the Director of Housingto manage a team that oversees the full lifecycle forcorporate housing, employee housing, and/or affordable programs. The successful candidate will be responsible for ensuring program compliance, managing projects, creating and managing department forms and reporting, and developing and maintaining relationships with key stakeholders.

WHAT YOU WILL DO:

• Oversee corporate, employee, and affordable housing program and ensure compliance with all federal, state, and local regulations.  

• Develop and maintain positive relationships with local government agencies, community organizations, and other stakeholders.  
• Manage a team of 5 direct reports and responsible for overseeing their day-to-day tasks.

• Develop and implement marketing strategies to attract new residents and maintain high occupancy levels.  

• Work with property operations teams to resolve resident concerns.

• Develop and implement policies and procedures.

• Monitor program performance and prepare reports for management and stakeholders.  

• Stay up to date with changes in housing regulations and programs.  

• Maintain the highest level of customer service for residents, vendors, and corporate departments. 

• Identify and escalate trendsand provide resolution insights. 

• Ensure reporting and systems are kept up to date and accurate for compliance purposes. 

• Assist with other ad hoc requests as needed.  

• Manage staff and oversee their training and development.  

• Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.

WHAT YOU WILL NEED:

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.

• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.

• Requires flexibility to travel based on business needs.

• Must reside in California and notify management prior to any relocation. 

• Must be able to work flexible hours including evenings and weekends.  

• Ability to report to corporate office and/or on site as requested.  

WHAT YOU WILL BRING TO THE TABLE:

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

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