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Connection Specialist
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
Customer Service
  • Fluent in written and spoken German as well as English
  • Excellent written and verbal communication skills
  • Strong active listening skills. and attentiveness
  • Tech-Savvy ability - you are able to conduct phone calls and take detailed notes while working out of multiple internal systems simultaneously
  • Strong organizational skills- you are able to work efficiently through a high volume of requests in a fast-paced environment
  • Passion about going above and beyond to deliver excellent service to Houzz users and advertisers
  • A team oriented mindset
  • A positive, can-do attitude
  • Be detail and task oriented
  • Prior customer support experience or hospitality experience a plus
  • Be customer-oriented and able to adapt and respond to different types of personalities and situations
  • Contact homeowners using multiple forms of outreach (including but not limited to: chat, SMS, email, and phone) after an inquiry has been submitted to verify project details
  • Thoroughly qualify lead by asking homeowner thoughtful, open-ended questions about their project needs, scope of work, and project timeline, and level of seriousness
  • Facilitate the connection between the homeowner and professional, over the phone, in real-time
  • Provide detailed notes in the Concierge Administrative Tool after every phone interaction to provide additional project details to professionals
  • Onboard professionals to the Concierge Program by asking a series of questions related to their qualifications/experience, project goals and work they are looking to take on
  • Participate in brainstorming sessions with the engineering team to discuss ideas to improve the Concierge experience as a whole and drive more successful connections
  • Foster the Houzz Pro Program value and advance a positive program experience
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
  • Ad Hoc responsibilities as required

1,001-5,000 employees

Online home remodeling platform
Company Overview
Houzz is an online platform for home remodeling, architecture, interior design, decorating, landscaping, and home improvement.