Full-Time
Engagement banking platform for digital transformation
No salary listed
Senior, Expert
Atlanta, GA, USA
Upload your resume to see how it matches 4 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
Backbase provides an Engagement Banking Platform designed to help banks modernize their customer interactions and internal operations. The platform enables banks to gradually replace outdated IT systems and build a modern architecture focused on customer engagement. This allows banks to streamline essential customer journeys, remove operational silos, and empower both customers and employees. Backbase primarily serves clients in the banking sector who want to move away from legacy systems. The company offers out-of-the-box web and mobile solutions to facilitate digital transformation, along with Model Bank accelerators that incorporate industry best practices. Their business model includes charging for platform usage, which comes with extensive documentation, a design system, and training for developers. Additionally, Backbase provides open APIs and SDKs that allow banks to quickly create and implement unique features.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$132M
Headquarters
Amsterdam, Netherlands
Founded
2003
Help us improve and share your feedback! Did you find this helpful?
Hybrid Work Options
Tirana Bank chooses Backbase to power digital banking transformation.
The collaboration aims to provide financial institutions with a comprehensive transformation approach by combining Backbase's Engagement Banking Platform with Synpulse's regional expertise and consulting services.
Solifi, a fintech software provider for secured finance, has named former Backbase executive Karan Oberoi as its new chief product officer (CPO), effective immediately.
SINGAPORE - Media OutReach Newswire - 13 March 2025 - Backbase, the leader in engagement banking, today announced a strategic partnership with Synpulse, a premier financial services consulting firm, to accelerate digital transformation for banks across Asia-Pacific.
By Jeremy Thomas, Regional Director at BackbaseThe banking sector in Australia and New Zealand is undergoing a transformation driven by Artificial Intelligence (AI), with organisations rapidly integrating AI-powered solutions into their operations.According to consulting firm Bain, 59% of banks globally are already exploring generative AI for customer service applications, while 55% are leveraging it for software development. However, the industry is now moving beyond initial experiments, embracing agentic AI, which promises to redefine banking operations.From experimentation to implementationThe banking sector’s initial foray into AI began with coding assistance tools such as GitHub Copilot, primarily for internal use. Cautious adoption led to the introduction of chatbots designed to handle routine customer queries.However, the landscape is shifting. The advent of autonomous AI agents is enabling banks to streamline operations, enhance customer interactions, and increase revenue through personalisation and automation.Initially viewed as a tool to improve call centre efficiency, AI has now evolved into a strategic asset. Banks are finding that AI agents can significantly reduce labour costs, simplify banking processes, and enhance customer service. By minimising administrative burdens and accelerating data processing, AI is poised to transform financial services.Unlocking AI’s full potentialDespite AI’s promise, its effectiveness hinges on a bank’s ability to integrate AI agents into its broader digital infrastructure