Quality Officer

Role type: Full time; Fixed-term for 12 months
Department: Student and Scholarly Services
Salary: UOM 6 - $100,847 - $109,163 p.a. plus 17% super

• Shape equitable student support services / Build robust quality systems and frameworks / Collaborate across diverse specialist teams
• Play a pivotal role in lifting service quality and consistency—apply now to support equitable student success.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
You will support high-quality, equitable services for students with disability by coordinating SEDS’ quality systems and frameworks. You will lead audits, refine procedures, and help build a consistent, student-centred model across the University.

What you will deliver:

• Coordinate development, maintenance and improvement of the SEDS Quality Framework, ensuring consistent updates across all service areas.
• Establish and run quality audit schedules, including preparation, data collection, record checks and documenting findings for review.
• Develop, update and organise SOPs, templates, guides and documentation to support clear, current and accessible processes.
• Work with team leads to embed AAP quality assurance, improving accuracy, compliance and consistency of student adjustments.
• Contribute to service improvement projects, documenting issues, mapping processes and co-designing practical, team-friendly quality solutions.

You may be a great fit if you:

• Hold a relevant qualification in quality, business, education, health or related field, or equivalent experience.
• Bring experience supporting quality frameworks, assurance systems or continuous improvement within complex service environments.
• Demonstrate capability coordinating quality audits, preparing documentation, reviewing records and assisting with clear, concise reporting.
• Create accurate process maps, SOPs, guides and templates that support consistent, student-focused practice.
• Understand case management or Academic Adjustment Plan processes, and apply this knowledge to support compliance and consistency.
• Use data to identify trends and issues, contributing to evidence-based recommendations and improvements.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Student Equity and Disability Services (SEDS)
Student Equity and Disability Services (SEDS) partners with staff and students to remove barriers to participation. The team designs and delivers adjustments, advice and supports that enable equitable access to learning and campus life. You will join a collaborative, values-driven group focused on quality, innovation and inclusive, student-centred service improvement.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
  
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

Want to know more?

• For questions related to our recruitment process email Alex Spezza at [email protected]
• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today, and join a community that’s shaping the future.

Applications close: Sunday 13th of September 2026 at 11:55 PM; AEST.

Position Description:
Quality Officer - PD.pdf
Quality Officer - PD.docx