Responsibilities

• Manage regular move-in and move-out flow including checking units, collect tenants information, explain move-in instructions, send the notice and deal with deposit based on inspection
• Operate Appfolio system to manage the customer data, maintenance requests, contracts and other related issues in the renting process before and after the tenants move in.
• Assign work orders and assist maintenance technicians with inspecting properties, supervising repairs, maintaining property units, common areas and amenities to fulfill tenants requests.
• Communicate with the landlord and advance the completion of maintenance/repair progress with the vendors;
• Visit different properties occasionally to ensure all sites and communities, are maintained properly and foresee the potential problems.
• Establish fluent communication and good relationship with tenants by investigating and resolving their complaints.
• Write, edit emails and make phones to vendors, owners and other organization for discussing and scheduling minor construction issues and others.  
• Other duties and projects as assigned

Qualifications

• 2+ years of property management experience with managing multiple apartment building at the same time.
• Excellent organizational and problem-solving skills with strong attention to detail
• Capable of operating Appfolio and different management or accounting software
• Capable of effectively handling multiple projects simultaneously
• Capable of visiting to different sites to perform inspections and regular communications with tenants.
• Excellent verbal and written communication skills, including report writing skills
• Excellent time management skills and the ability to prioritize work