Client Service Specialist

Position Description:
Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial to assist in daily business operations.

Assist financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:

50% Business Management

• Responsible for new client onboarding

• Assist clients with setting up and navigating their client website portal and provide tutorial of website capabilities

• Process new account setup

• Process account transfers and rollovers requests

• Address account and client maintenance requests such as profile changes, beneficiary changes, ownership changes, fee changes, bank linking, etc.

• Process Estate settlements

• Process money movements and setup systematic arrangements

• Follow up on pending business to ensure timely and efficient processing

• CRM management and reporting

• Mass marketing campaigns through Client Relationship Management tool and maintenance of Marketing on Demand system

• Backup for administrative assistant/receptionist

• Perform other allowable duties as assigned by the financial advisor(s), associate financial advisor(s), and other practice leadership.

• Maintain files and records in accordance with the records retention policy.

50% Client Care

• Call clients or prospects to set up meetings or appointments (as needed)

• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

• Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation

• Attend and participate in client meetings if necessary

• Coordinate client appreciation events and seminars

Software Experience:

• Microsoft Office (Required)

• SalesForce or Other CRM Database

• ThomsonOne

Key Traits of a Successful Client Service Specialist:

• Actions aligned with words

• Timely reliability

• Consistent follow through

• Committed and dedicated to quality work

• Takes ownership and pride in work

• Direct attention to detail and organization

• Effective and friendly communication with clients and team

• Effective and efficient time management

• Polite and clear phone manner

• Ability to multi-task and adjust to changing priorities

• Strong customer service skills

• Demonstrate a positive attitude and sincere willingness to constantly learn and grow

• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial

Education and Other Designations:

• College degree or higher

• 2+ years of similar experience

• Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance license (Preferred but not required)

Compensation:

• Compensation dependent upon experience

• Full Time

• Hybrid

• Paid Time Off

• Paid Holidays

• Retirement Plan

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.