HR Operations Manager

What is The Role

We are looking for a Manager, HR Operations leading a team, and overseeing operational practices and processes in EMEA. Our ideal candidate is an experienced, driven HR Operations leader with a thirst for learning, a passion for scaling, and curiosity to learn new technologies. This role will require you to think big, use data to drive HR operations delivery and stay ahead of the curve. If you are passionate about delivering HR operational excellence, leading a regional team, and managing large-scale HR projects for a fast-growing technology company, we’d love to hear from you!

What You Will Be Doing

• Leading regional HR operational practices and processes, ranging from onboarding and offboarding, internal transfers, leaves of absence.
• Reviewing and improving HR processes, fostering innovation and promoting scalability. Tailoring global practices and policies to localized needs, and prioritizing activities to maintain a strong foundation to sustain high growth.
• Proactively analyzing trends and metrics and identifying needed improvements and enhancements to existing processes
• Motivating, mentoring, and coaching a team of driven HR professionals with a focus on career development and growth.
• Streamlining internal processes by bringing consistency, standardization, automation and scalability
• Leading the team’s execution in ServiceNow against critical metrics to ensure a seamless employee experience when handling employee questions and providing HR support
• Managing regional and global operational process improvements projects which are critical to supporting HR’s focus on delivering a frictionless employee experience
• Partnering cross-functionally with teams like Benefits, Employee Success, Workplace to review existing policies and processes for time off, leave of absence including sick leave, as well as occupational health.

What You Will Bring

• Skill in navigating fast-paced and dynamic environments, thriving in ambiguity and devoting a diversified global view to all you do.
• A curious nature that wants to dive-in and determine the best approach to problem-solvePossess intellectual curiosity, having the ability to see beyond what the customers want to deliver, instead anticipating what they need.
• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.
• Strong communication and organizational skills, along with a consistent track record of collaborating with various internal partners.
• Strong project and stakeholder leadership skills
• 5+ years of international experience in HR Operations with a direct focus on compliance, process mapping, and localizing practices
• Proven experience in managing and leading a diverse team, providing clear direction, setting work priorities, and offering mentorship with an emphasis on team development
• Experience working in an international organization with a strong presence in EMEA, familiar with local labor laws and regulations.
• Ability to effectively prioritize, project manage and perform in ambiguous environment Strong analytical abilities to solve complex problems with attention to detail
• Ability to build effective work relationships at all levels of the organization, influence behavior, and manage change
• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
• You know that sometimes laughter is indeed the best solution - a sense of humor, ability to roll with the punches and adapt quickly to a changing environment is a big plus!
• Excellent English is required, proficiency in listening, speaking reading and writing
• Previous experience using Workday preferred