Customer Support Specialist II

Location Details: 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team...

We are seeking a dynamic individual to join our team as a Customer Support Specialist II. This role requires a blend of customer service expertise and basic knowledge of website design principles.  

What you’ll get to do...

• Provide exceptional customer support via various channels including email, phone, Jira, and live chat. 
• Assist customers with inquiries, troubleshooting, and problem resolution related to our marketing services and website design services plans.
• Collaborate with our website design team to ensure seamless communication and execution of customer requirements.
• Apply a balanced mix of creative design, problem solving, and customer service to help small business owners enhance their online presence.
• Ensure websites are an accurate and professional representation of the business, and are grammatically correct.
• Develop an understanding of other components of Marketing Services to deliver the best customer experience possible while interacting with customers
• Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality.
• Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
• Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
• Identify trends and areas for improvement, so we can continually serve customers better. 

Your experience should include...

• An authentic desire to empower entrepreneurs everywhere and help them succeed in their business ventures.
• B2B customer service experience is ideal.
• Excellent judgment and a “bias for action.”
• Very comfortable with a role where the majority of time is spent on the phone.
• Outstanding customer service skills, including strong verbal skills.
• Successful track record of meeting and exceeding goals, and balancing multiple high priority initiatives, in significant environments.
• An outstanding work ethic, a “get it done” attitude, and high personal accountability.
• Basic level of knowledge in social media marketing and the use of social media platforms. 

We’ve got your back...We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.