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Customer Support Representative
Updated on 3/29/2023
United Kingdom
Experience Level
Desired Skills
  • 2-3 years of experience as a Customer Support Specialist or a similar role at a SaaS company
  • You are a problem solver - you will investigate issues and will not hesitate to ask others for help
  • You have experience using help desk software
  • You have excellent written/oral communication: You can clearly articulate challenges internally to our technical teams and solutions externally to our customers
  • You are proficient in Excel (Pivot Tables, VLOOKUP)
  • Mission-driven: We believe that everyone, regardless of their past, should have the opportunity to achieve their fullest potential. We want to bring that opportunity to every individual by uncovering their unique capabilities to contribute to humanity
  • Growth mindset: We teach each other new skills and invest in our continuous development
  • Team-oriented: We care and watch out for each other. We're humble individually and go after big goals together
  • Diversity: Our team is distributed around the globe; we embrace and celebrate our differences, whether they are cultural, sexual, religious, or professional
  • Diagnose and resolve simple user and technical issues: triage customer queries, recommend solutions, and guide product users through features and functionalities
  • Customer-first: Respond to customer queries in a timely and accurate way via email, chat, or phone
  • Collaborate with internal teams: Pull in the right resources to quickly and effectively solve issues. Work closely with our product, engineering, and customer success teams to share customer and learner feedback
  • Knowledge & documentation: Gather and update information about technical issues to keep our help center up to date
  • Reporting: Build reports and analyze support issues
  • Brand: Monitor customer complaints on social media and reach out to provide assistance
  • You will help establish our reputation as a company that offers excellent customer support throughout the customer lifecycle
Desired Qualifications
  • Familiarity with HR tech, ed-tech, or e-learning is a plus
  • Experience with Zendesk and customer.io is a plus

11-50 employees

Skills intelligence platform for enterprises
Company Overview
Workera is committed to shaping the future of work and education. The company is building a precision upskilling platform to help organizations upskill and reskill to meet the critical demand for key technological capabilities. Workera's platform also provides AI-driven mentorship at scale with its adaptive assessments and personalized learning plans that drive measurable results to close the skills gap.
  • Unlimited PTO plus a week off between Christmas and New Year’s
  • Collegial atmosphere
  • Innovative environment
  • Full support for home offices
  • A culture of life-long learning supported up to $3,000 reimbursement for professional development
  • Working across cultural and geographical lines alongside our offices in different parts of the world
  • Being part of a world-class technical team that’s trying to make the world more meritocratic
  • Being part of a great cause to improve lives everywhere through artificial intelligence
  • Opportunity to own high-impact projects
Company Core Values
  • High-velocity career growth: You will be joining an all-star team of industry experts, world-class technologists from top tech companies, and proven startup operators that have built large, successful businesses.
  • Diversity: We embrace diversity and invite applications from people from all walks of life. Our team members, like our users, transcend geography, culture, and language; what we share, collectively, is a drive to create a skills-based, more meritocratic world, and a unique ability to execute.
  • A remote-friendly work environment: No matter where you reside, you’re a part of Workera. We ensure that our globally distributed employees can participate fully in our company’s activities and do their best work every day.
  • Lifelong learning: As talented as our team members are, we know that everyone is a constant work-in-progress and that the best is yet to come. We support each other in our curiosity and creativity – which we pursue through thoughtful discussion, mentorship, and knowledge-sharing among a diverse set of peers and colleagues. Did someone ever tell you that world-class mentorship doesn’t exist in startups? Please send them our way!
  • A culture of transparency that we carry through to messaging communication, ensuring that team members have the information they need to make good decisions.