Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

• Troubleshooting is your passion 

• Enterprise application support experience 

• You are fascinated by technical challenges and think outside the box 

• Enjoy being creative and show a high-energy with a passion for winning 

• Strong communication and presentation skills 

• Self-motivated with a strong work ethic 

• Hands-on team player and proactive person of action 

• Passion for exchanging knowledge with other colleagues and suggesting product improvements 

This position will work in a  2- day per week Hybrid Schedule from the Detroit office.

Qualifications

Minimum Requirements  

• 1+ years of related technical work experience such as systems administration, devops, site reliability, etc. 

• 1+ years of experience with usage and mid-level administration of Windows and Linux operating systems. 

• 1+ years of experience with CLI

• 1+ years of experience working with SaaS applications and infrastructure  

• Bachelor’s degree or relevant technical support related experience or training   

Preferred Skills and Experience  

• Ability to complete Dynatrace Associate Certification within 6 months of hire

• 3+ years of related technical work experience (ex: sysadmin/devops, support, etc.) 

• Experience with software support and troubleshooting 

• Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications  

• Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler  

• Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.)  

• Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry  

• Exposure to Java, Python, or other programming languages  

• Exposure to NoSQL database platforms such as Elasticsearch and Cassandra  

• Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence 

This position will work in a  2- day per week Hybrid Schedule from the Detroit office.