Wunderman Thompson MAP is the world-leading center of excellence for Marketing Automation, Personalization, Loyalty and CRM at scale. Our mission is to deliver value for our clients by humanizing the relationship between the brand and the consumer. To do this, we help clients make data-driven and personalized experiences that can be scaled with efficiency and operationalized intelligently. We believe that serving consumers personal, mindful content in an omnichannel world is key to transforming experiences. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world’s most admired brands to help them on their transformation journey to becoming truly customer-centric. 

At Wunderman Thompson MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  

Who we are looking for: 

Are you great at building relationships with internal and external stakeholders? Can you see yourself managing day-to-day tasks, and delivering a high level of service and quality? Do you want to do so in a multicultural company and team where being a people person and team player is alfa and omega?

If so, then the Ford US team at Wunderman Thompson MAP could be something for you! We are looking for a person with excellent client and project management skills who’s curious and eager to dive deep into projects.

What will your day look like?

As a Project Manager in the Ford US Client Service team, you report to the Client Lead. The main purpose of this role is to support and manage day-to-day tasks briefed by the Client Lead and the Transformation Lead.

In your role, you are expected to take full ownership of the tasks you manage. This means you are responsible for ushering deliveries through, from the moment you receive the brief until your task or project is delivered.
This includes responsibilities such as:

• Understanding the brief
• Building estimates and project plans with input from the team
• Collaborating with internal stakeholders in leading the project
• Monitoring hours and spendings in Workbook
• Flagging risks or scope creeps

To do so, it is crucial that you take the time to understand the processes, systems, and activities needed to fulfill your assignments. You are also the key contact person for client stakeholders involved in the project. Therefore, delivering a high level of service and quality to the client is always a key priority.

Who are you going to work with?

You will be a part of a team with highly skilled and competent teammates who will go the extra mile to help one another. As an organization we love to develop, challenge, and grow the talents out of our people and many of our people have been at the agency a decade or longer.

In your everyday job, the Client Lead, Strategy Consultant, Transformation Lead, Program Director, and the Program Manager are all people you can go to if you have questions, doubts or need sparring on your tasks. The Client Lead will also have regular one-on-one meetings with you to discuss how things are going, performance, career, and competence development plans.

What do you bring to the table?

You are a true team player and great at building relationships where you utilize your positive attitude and service-minded approach to other people.  As you will be managing several projects simultaneously, it’s crucial that you can not only balance your time, but also keep calm, composed, and proactive while finding solutions to complex situations or problems – even in times of stressful situations.
A big part of your job is also to communicate complex topics in a clear and understandable manner which is why you need to have great communication and presentation skills as well.

In addition, you have:

• Project management experience.
• Deep understanding of CRM Technology – particularly SFMC and Adobe.
• Deep understanding of how data, technology, experience, and operations must move in concert to help the client deliver world-class one-to-one marketing communications.
• Experience with Jira and/or Smartsheet is an advantage.
• Strong skills within Microsoft Office 360

How do you succeed in this job?

This specific role is nothing like your traditional project manager. To really cut to the bone your most important responsibility will be to manage the tasks and projects according to the agreed project plans while maintaining a good and healthy relationship with the client and your colleagues.

To succeed in this job, your area of responsibility includes (but are not limited to):

• Receiving and understanding briefs and their objectives, ensuring alignment around expectations and definition
• Creating project plans with detailed timings with input from a broader team where needed
• Be overall responsible for creating client-friendly presentations as well as presenting them in meetings – internal and external.
• Establish and grow a strong relationship with your client stakeholders.
• Attend client and/or internal meetings, take meeting notes, and make clear action points.
• Support the Client Lead with any estimation tasks.
• Support the Program Manager in finalizing the mid-month and end-of-month finance reports.
• Ensure you stay up to date on any process or tool updates and take ownership of your own learning of processes and tools being used on the account.
• Continuously look for process optimizations and report to your Workstream Lead and the Business Architect team if you have ideas for improvements.

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.