Full-Time

Customer Experience Analyst

Posted on 6/18/2024

Torch Dental

Torch Dental

51-200 employees

Centralizes inventory management for dental practices

Entry

Remote in USA

Required Skills
Communications
Excel/Numbers/Sheets
Requirements
  • Exceptional communication skills
  • Passion for understanding and solving user problems
  • Detail-oriented problem solver
  • Positive, proactive attitude
  • Ability to multitask and prioritize
  • Hands-on collaborator
  • Interest in technology and software
  • 0-2 years of customer-facing experience
  • Experience with ticketing/CX Tools
  • Experience with Excel/Google Sheets
  • Experience in the dental space or ordering platform
Responsibilities
  • Provide exceptional support and assistance to Torch users
  • Work with customers via various channels
  • Serve as a liaison between customers and internal teams
  • Address inquiries and troubleshoot issues
  • Contribute to continuous improvement based on customer feedback
  • Interact directly with users from dental practices
  • Understand and resolve issues within high-standard KPIs
  • Ensure efficient and quality customer interactions

Torch Technology stands out as an exceptional workplace due to its prowess in leveraging cutting-edge software to centralize and streamline inventory management for dental practices. This focus not only demonstrates a clear competitive advantage in reducing operational complexities through technology but also prioritizes creating a supportive environment for dental practices. Employees here take pride in enhancing efficiencies and securing optimal outcomes for clients, making it a fulfilling place to build a career.

Company Stage

Series B

Total Funding

$49.5M

Headquarters

New York, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

8%

1 year growth

0%

2 year growth

30%