Technical Consultant

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
 

About our Team: RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment and you should be experienced and comfortable working directly with customers.
 

About the Role: As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.
 

Responsibilities

• Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform

• Delivering bespoke on-boarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform

• Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service

• Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives

• Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders

• Supporting and guiding business customers through the full life-cycle of on-boarding, meeting timescale requirements

• Ensuring client satisfaction with implemented solutions and conduct product training and client demonstrations

Requirements

• Experience of implementing & configuring bespoke customer SaaS products

• Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.

• Demonstrate excellent teamwork and verbal and written communication skills. Show Ability to work closely with customers at all levels, investigator to C Suite

• Able to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service

• Able to react well to rapidly changing requirements with a positive attitude. Self-motivated with a drive to succeed.

• Able to speak French or Russian languages would be ideal however not a must.

Learn more about the LexisNexis Risk team and how we work here

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

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