Compensation Overview

Summary:

We are looking for a qualified Associate IT technician to join our team reporting directly to the General Manager. This person will be responsible for overseeing the entire on site network, supporting the digital media system and providing front and back of house IT generalist support. Qualified candidate will have experience troubleshooting IT systems, network management and working cross functionally with various departments and vendors.

For this position, the ideal candidate should possess a blend of technical expertise, effective communication skills, and a strong business mindset. Their ability to balance customer support with practicality, navigate operational constraints, and deliver impactful technology solutions will be key to their success in the role. This is a full time, onsite position in Lemoore, California.

Tasks shall include (But Not Be Limited To):

• Maintain and optimize the digital media system, ensuring smooth operation of AV equipment, displays and multimedia content delivery.
• Monitor and manage overall WIFI network reliability, ensuring stable connectivity and addressing any network-related issues promptly.
• Support all of Surf Ranch Store technology needs.
• Providing front and back of house IT support, resolving all IT issues efficiently.
• Collaborate closely with HQ to ensure synchronization of all technological platforms.
• Overseeing third party resources for digital media and integrating with third party vendors and integrations onsite for network support.
• Work with external vendors to troubleshoot technical issues related to digital media, networking and other IT systems.
• Manage in-house firmware, hardware and software for on-site employees, including installation, updates, maintenance and support.
• Provide support or troubleshoot any issues regarding our technology as a whole (Apple computers, Windows 10, peripheral devices, mobile phones, etc) for all employees.
• Assist in troubleshooting and maintaining video conference applications, ensuring smooth virtual communication and collaboration.
• Take on special IT projects as assigned, such as monitoring AV systems, system upgrades, migrations, or technology deployments.
• Maintain accurate documentation of IT systems, configurations and troubleshooting procedures.
• Liaise with third party technology vendors to deal with environmental maintenance and support of client facing technology equipment.
• Assist in managing our Google Workspace for Business platform including but not limited to: adding new users and assigning them to proper email distribution lists, troubleshooting Google Workspace.
• Assist in setting onboarding and offboarding for Surf Ranch employees.
• Sense of urgency providing Tier I IT level support type activities such as, switch configurations, network monitoring and troubleshooting, etc
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• 4+ years of experience working in IT operations, working with third party technology teams, and supporting large information technology projects
• Excellent understanding of computer systems, security cameras, WIFI network and systems administration, and telecommunications systems
• Ability to prioritize tasks and troubleshoot issues with an emphasis on minimizing downtime
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Excellent leadership and decision-making skills
• Strong knowledge of both Apple and PC systems
• Strong knowledge of project management principles

This is an hourly non-exempt role, the hourly rate is a range of $35.00-$40.00 DOE