Personal Injury Case Manager

At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose

We are seeking a Personal Injury Case Manager to join our growing team. This individual will play a critical role in case development, client communication, and overall case management from intake through settlement. The ideal candidate will be highly organized, customer-focused, and empathetic, with a strong ability to manage multiple cases in a fast-paced environment.

This position will work a hybrid schedule of 3 days per week in the office and 2 days per week remote with the in-person component at our office in Lake Mary, Florida. The salary range is $55,000 - $70,000 per year, plus discretionary bonus and benefits.

Key Responsibilities:

• Serve as primary contact for clients, providing updates, support, and guidance on the legal process from intake to settlement and following-up regarding treatment status.
• Manage a high-volume caseload with organized, up-to-date case files, including document gathering, client updates, and attorney communication.
• Order and track medical records to support injury claims, including coordinating with medical providers to ensure proper treatment records are obtained.
• Assist attorneys in negotiating settlements with insurance companies and negotiate reductions on medical bills and liens, advocating for the client’s best interests.
• Prepare comprehensive demand packages with all necessary documents for submission to insurance carriers.
• Collaborate with attorneys, other case managers, paralegals, and legal assistants to ensure seamless support of each case.
• Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.

Skills:

• Excellent negotiation and communication skills with insurance adjusters, clients, and healthcare providers.
• High attention to detail and proven ability to prioritize and manage multiple cases and deadlines in a fast-paced environment with minimal supervision.
• Strong interpersonal and relationship-building skills.
• Proficient in legal case management software and Microsoft Office Suite.

Qualifications:

• Bachelor’s degree preferred but not required.
• 3+ years of experience as a Personal Injury Case Manager or Paralegal role preferred.
• Experience in a high-volume personal injury practice is highly preferred.