Manager – Account Management @ CarGurus

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they’re not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

A Manager of Account Management, will be tasked with overseeing and optimizing the performance of the account management team, ensuring successful execution of Onboarding, Dealer Engagement, and Churn Mitigation. Additionally, they will provide essential support for the team’s overarching goal of achieving excellence in Net Dollar Retention.

What you’ll do

Guide and lead the account management team, fostering a positive and collaborative work environment, and providing mentorship to enhance the skills and capabilities of team members.
Develop and execute comprehensive strategies for managing key client accounts, ensuring alignment with organizational goals and client expectations to drive long-term success.
Build and maintain strong relationships with key clients, serving as the primary point of contact, understanding their needs, and proactively addressing concerns to enhance overall client satisfaction and retention.
Implement performance metrics and KPIs to assess the effectiveness of account management initiatives.
Continuously analyze results, identify areas for improvement, and implement strategies to optimize team performance and meet or exceed targets.
Collaborate with other departments such as sales, marketing, and product development to ensure seamless communication and coordination, facilitating the successful delivery of products or services and addressing client needs effectively.

What you’ll bring

Excellent verbal and written communication skills. 
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Bachelor’s degree or equivalent
Leadership experience required
At least 2 years of related experience required

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

6 month growth

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2 year growth