Full-Time
Supplier Success Professional
Customer Support
Posted on 9/27/2025
Avetta
1,001-5,000 employees
Cloud-based supplier vetting and risk management
Compensation Overview
CA$20.50/hr
Calgary, AB, Canada
Hybrid
Hybrid work schedule: in-office Tuesday to Thursday, remote Monday and Friday.
 Customer Experience & Support (1) |
|---|
- Fluency in French and English
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
- Call center experience is a plus
Avetta helps organizations manage supply chain risk and compliance through its cloud-based platform, Avetta Connect. It streamlines vetting, onboarding, and ongoing management of suppliers and contractors to ensure safety, regulatory compliance, and sustainable practices. Customers subscribe to Avetta Connect and may also use insurance and compliance services, which are enhanced by partnerships with insurers. The platform works by standardizing supplier information, performing risk assessments, verifying insurance, and monitoring performance across a client’s supply chain. Compared with competitors, Avetta offers a broad network and integrated process for prequalification, onboarding, and ongoing risk management in multiple industries via a single platform. The company’s goal is to help clients reduce supply chain risks, raise safety standards, and meet sustainability and regulatory requirements efficiently.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$35M
Headquarters
Irvine, California
Founded
2003
Simplify's Take
What believers are saying
- Visitor Management addresses 67% paper-log reliance, expanding TAM beyond suppliers to all site visitors.
- Modern Slavery Act compliance tools capture regulatory demand from Australian mandatory and voluntary reporters.
- Harmon Transportation case study demonstrates 70% onboarding reduction and 93% revenue growth potential.
What critics are saying
- ISNetworld and Veriforce capture market share in oil/gas/construction through specialized, focused platforms.
- Graphite Connect partnership enables clients to adopt rapid onboarding independently, commoditizing Avetta's compliance layer.
- Custom AI agents built via OpenAI APIs disrupt subscription model by enabling enterprises to build vetting 10x cheaper.
What makes Avetta unique
- Unified platform integrates compliance, safety, ESG, and performance across 130,000+ businesses globally.
- AI-driven Cultural Maturity Index maps ANSI/ASSP Z10 and ISO 45001 safety standards.
- Strategic partnerships with SAP, Oracle, NetSuite, and Graphite Connect embed risk data into procurement workflows.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Remote Work Options
Hybrid Work Options
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Avetta has introduced Visitor Management, a new capability within its Avetta One platform that extends site-access oversight beyond suppliers and contractors to include all non-employee visitors. The feature addresses a gap in many facilities, where 67% still use unreliable paper visitor logs for tracking guests and one-time vendors. The browser-based solution integrates with Avetta's existing Worker Management module, providing real-time occupancy insight, consistent access controls and digitised audit records without requiring separate tools or proprietary hardware. It runs on standard tablets and desktops whilst supporting immediate badge printing. The capability enables organisations to maintain unified visibility across all site entrants, strengthening safety and security protocols. Businesses can activate Visitor Management selectively across locations, maintaining control over site-specific workflows whilst ensuring every person entering facilities is properly accounted for.
The American Society of Safety Professionals has launched Standards-Based User Groups (SBUGs), a framework designed to transform workplace safety from regulatory compliance into measurable, data-driven business performance. The initiative creates collaborative networks where practitioners and employers operationalise safety standards into scalable business systems. ASSP is validating the framework through a partnership with Avetta, a supply chain risk management software provider. Avetta has integrated ANSI/ASSP Z10 and Z16 standards into its Cultural Maturity Index, converting qualitative safety perceptions into quantitative, standards-aligned metrics. The tool measures factors including trust, leadership and engagement. The collaboration demonstrates how consensus standards can be embedded into enterprise technology to benchmark organisational culture and operational resilience across global industries.
Avetta, a supply chain risk management software provider, has launched the Cultural Maturity Index in partnership with the American Society of Safety Professionals. The CMI is the first organisational culture assessment tool mapped to ANSI and ISO occupational health and safety standards. The tool addresses stagnant workplace fatality rates, which saw over 5,200 US worker deaths in 2023. It evaluates four cultural drivers—management commitment, employee empowerment, process and trust—across seven safety maturity dimensions. Suppliers complete the 15-minute survey, receiving actionable insights to improve safety performance. The CMI complements Avetta's existing Safety Maturity Index, providing a comprehensive view of both safety systems and cultural conditions. It was developed through ASSP's Standards-Based User Groups framework, incorporating ANSI/ASSP Z10 and ISO 45001 principles.
Avetta, a supply chain risk management software provider, has partnered with Graphite Connect, a patented supplier management network, to deliver integrated vendor onboarding and compliance solutions. The collaboration combines Graphite Connect's rapid onboarding and identity verification with Avetta's continuous supplier prequalification and risk mitigation capabilities. The joint offering synchronises critical risk data across enterprise resource planning platforms including SAP, Oracle and NetSuite, creating a unified workflow. This eliminates the traditional trade-off between fast vendor onboarding and comprehensive risk management. The solution provides instant identity verification and fraud prevention whilst maintaining continuous compliance monitoring. It integrates onboarding, compliance and risk intelligence into a single system, enabling procurement, finance and risk teams to accelerate supplier enrolment whilst maintaining security standards across core enterprise systems.
Avetta, a supply chain risk management software provider, has launched the ESG Social Desktop Audit in partnership with ReGen Strategic. The digital assessment tool, integrated into Avetta's AI-powered platform, helps businesses identify and manage social responsibility risks, including compliance with Australia's Modern Slavery Act 2018. The tool addresses growing regulatory pressures following the Act's 2023 statutory review, with the Australian government agreeing to implement 25 of 30 recommendations in December 2024. The audit evaluates suppliers across modern slavery policies, labour practices, supply chain transparency and remediation practices. Avetta's ESG auditors assess supplier readiness against industry standards, providing actionable feedback to improve ESG maturity. The service supports both mandatory and voluntary reporters in demonstrating compliance whilst avoiding regulatory and reputational risks.