Desktop Support Analyst

Job Description

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

Qualifications

Responsibilities (Other duties may be assigned)
Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
Install and configure software
Set up and configure printers, scanners, and other peripherals
Maintain and troubleshoot audio visual equipment
Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint
Maintain inventory of all hardware and software resources and parts-
Maintain excellent communication with all end users and other members of the technology department
Work with outside vendors as needed
This person will be also doing user education
Execute other assigned tasks as delegated by the Manager of IT Support

Requirements:
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
Experience working with O365, SharePoint and Office 2013
Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
Some knowledge of Active Directory concepts and administration
Someone who is comfortable working in front of executives
Experience working with laptops – will be supporting at least 700 laptops
Experience with Avaya or similar

Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Additional Information

Thanks & Regards,

Saikat Ghosh
Senior Technical Recruiter
Desk: (201) 524 9600 Ext. 7452
Direct: (201) 613 5178