Network Administrator

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Position Summary

The Network Administrator is responsible for monitoring, analyzing, and maintaining the security of Wellby’s network infrastructure. This role plays a critical part in defending against cyber threats, ensuring regulatory compliance, and supporting the overall cybersecurity strategy. This position works closely with other members of the IT team to provide a high-quality experience for both internal and external members.

Principle Duties and Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.

• Works with purpose and is driven to provide the best team member experience.

• Manage and maintain the configuration, monitoring, securing, and troubleshooting of virtual and physical LAN/WAN/SD-WAN networks, firewalls, routers, switches, wireless access points, VPNs, and other network resources.

• Provides technical support to team members and vendors for connectivity issues, ensuring minimal downtime and efficient resolutions.

• Monitor and analyze network load, traffic, and utilization trends to ensure optimal function and minimal downtime.

• Review network performance and event logs, and make recommendations for action/resolution.

• Maintain and update security policies, procedures, and documentation including network topologies.

• Identify single points of failure and provide recommendations.

• Investigate network-related security incidents, perform root cause analysis, and implement corrective actions.

• Maintain network monitoring tools and track outages.

• Work with third-party vendors to resolve network issues and assist other team member requests.

• Remain abreast of technology and trends in search of potential improvements in various systems that enhance the credit union's ability to deliver products and services to staff and members.

• Stay current with emerging threats, vulnerabilities, and security technologies.

• Be on-call to troubleshoot issues that may arise after hours.

• Perform other related duties as assigned.

Knowledge, Skills, and Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.

• Knowledge of the systems/computer field, including application design, hardware, software, and their capabilities and limitations.

• Knowledge of TCP/IP, networking, routing, ACLs, and network devices.

• Knowledge of Cisco, Palo Alto, and VeloCloud platforms

• Knowledge of networking protocols, LAN, and WAN networking.

• Knowledge of Microsoft Office Suites or related software.

• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.

• Skilled in collaboration tools (Jabber, Slack, Teams).

• Skilled in strong analytical and problem-solving skills.

• Skilled in organizational skills and attention to detail.

• Skilled with implementing and managing LAN and WAN networks, resources

• Skilled in creating schematic network drawings

• Ability to work in a fast-paced team environment with exceptional customer service skills.

• Ability to communicate clearly and concisely, orally and in writing.

• Ability to motivate others and to work in a large cross-functional team dynamic.

• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members and leaders throughout the credit union.

• Ability to coordinate several concurrent activities simultaneously.

• Ability to explain technical information in understandable language to non-technical team members.   Ability to develop, interpret and apply program regulations.

• Ability to troubleshoot problems.

Supervisory Responsibilities

• Team member has no supervisory responsibilities.

Complexity & Scope of Work

• The team member performs several routines and generally related tasks without supervisory direction.

• The team member may make decisions regarding unusual circumstances on occasion.

• Courses of action are determined by established procedures and/or their manager.

• The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.

• The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that a team member must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• To perform this job successfully, the team member must frequently remain in a stationary position 50% of the time while sitting at a desk for prolonged periods due to working on a computer. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings. 

• The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.

• The ability to observe details at close range (within a few feet of the observer).

• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.

• The noise level in the work environment is usually moderate.

• Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.

Minimum Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field required

• Minimum three (3) to five (5) years of experience in network security or a related role. One year of relevant experience may be substituted for one year of required education.

• Strong knowledge of TCP/IP, firewalls, SD-WAN, VPNs, IDS/IPS, and SIEM tools.

• Experience with security frameworks such as NIST, ISO 27001, or CIS Controls.

• Familiarity with regulatory requirements for financial institutions (e.g., GLBA, NCUA, FFIEC).

• Excellent analytical, problem-solving, and communication skills.

• Industry certifications such as CCNP, CCNA, CompTIA Security+, Network+, or GIAC are highly preferred.

• Experience with cloud security (Azure).

• Be willing to travel 20% of the time.

• Bondable

For All Candidates

This is a Full-Time, Salary (exempt) role.

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email [email protected] or call 281-226-1696 for assistance. 

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.