Move-in Coordinator

When you work at Northpointe Woods you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Northpointe Woods is recruiting for a hospitality focused Move-in Coordinator to join our team! This position is responsible for all the necessary functions of ensuring a successful move-in of all future residents

Here are a few of the daily responsibilities of a Move-in Coordinator:

1. Assists and guides future residents in the move in process.
2. Prepares closing documentation and internal communication timely and accurately.
3. Serves as the primary contract with the future resident regarding move-in dates and details surrounding the move-in.
4. Develops and updates as needed the community move-in guide.
5. Staffs the office to meet business needs which may include evenings, weekends and holidays.
6. Serves as a backup for inquiry calls, walk in tours and scheduled appointments.
7. Participates in marketing events as directed by the Director of Sales & Marketing.
8. Updates as needed the community move-in resource guide.
9. Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
10. Embraces Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community.
11. Maintains a professional appearance at all times.
12. Supports creating a culture where the business decisions made in this position, along with individual employee engagement, drive top-line revenue and occupancy.

Here are a few of the qualifications we need you to have:

• Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.
• Ability and willingness to utilize computer software system to track activities and other  pertinent information
• Ability to multi-task, balance team and individual responsibilities, and respond promptly to resident and visitor needs
• Ability to utilize Microsoft Office Suite products
• Ability to prepare accurate and timely reports to meet required deadlines
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving few concrete variables in standardized situations
• Must demonstrate excellent telephone communication skills.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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