Full-Time

Associate Customer Success Manager

French Speaking

Confirmed live in the last 24 hours

ComplyAdvantage

ComplyAdvantage

201-500 employees

AI-driven financial crime and compliance solutions

Data & Analytics
AI & Machine Learning
Financial Services

Junior

London, UK

Required Skills
Management
Requirements
  • Native French speaker
  • Good understanding of technology with familiarity of concepts such as APIs and cloud solutions
  • Proactive self-starter with problem-solving skills
  • Strong process management skills
  • Strong relationship management skills
  • Previous project management experience
  • Experience working in a start-up
Responsibilities
  • Manage a portfolio of customers from onboarding to training to adoption and beyond
  • Be the dedicated contact and own the overall relationship with clients
  • Ensure successful onboarding process for new customers
  • Provide proactive support to increase adoption and minimize churn
  • Respond to client queries and coordinate across teams to solve problems
  • Drive cross-sell and upsell to expand contract revenue
  • Shape the product roadmap based on customer feedback
  • Support new feature rollouts and contribute to market development work
  • Act as the voice of the customer and provide internal feedback

ComplyAdvantage offers AI-driven solutions for financial crime and compliance, specializing in AI-powered fraud detection and AML risk detection by aggregating data from various sources. The main technologies used in the product include AI-powered fraud detection, AML risk detection, and data aggregation from various sources.

Company Stage

Series C

Total Funding

$109M

Headquarters

, United Kingdom

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

25%