Clinical Account Specialist

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

This Clinical Account Specialist is to provide physician and hospital staff education and support to increase utilization of TherOx SSO2 therapy. The Clinical Account Specialist will develop account level strategy to increase awareness and adoption of SSO2 in their targeted hospitals.

Essential Functions

• Work as part of a field team to advance the commercial adoption of TherOx SSO2 therapy.
• Work with the field team to develop a strategy to drive TherOx SSO2 utilization at targeted accounts.
• Partner with marketing, clinical affairs, reimbursement, business operations, and other ZOLL internal teams to increase case growth.
• Uncover and address physician and staff barriers to SSO2 utilization and adoption.
• Independently conduct on-site education and consulting for clinicians and allied health personnel.
• Develop and deploy the clinical content to be included in marketing events that create therapy awareness and adoption.
• Develop presentations for conventions, forums, and meetings for the purpose of product awareness.
• Meet or exceed case growth objectives via education, training and sales activities.
• Drive continuous expansion of the user base through product, clinical and marketing data.
• Provide insight into SSO2 patient outcomes to key hospital system stakeholders.
• Provide product evaluation and support in hospitals and other medical facilities.
• Support customers’ efforts to adapt and incorporate new therapy (i.e. SSO2) into the workflow of the hospital.
• Conduct routine customer visits and document visits accurately and timely.
• Provide support during live cases to customers virtually or in-person.
• Provide on-call support as assigned, on a rotating basis.
• Comply with all policies and standards.
• Any other job responsibilities as assigned by management and subject to modification.

Required/Preferred Education and Experience

• Associate's Degree in Nursing or Life Sciences required.
• Bachelor's Degree preferred.
• Minimum of 5 years of relevant experience required.
• Interventional cardiovascular medicine and/or medical device sales experience preferred.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Work experience in a hospital cath lab, a basic knowledge of interventional cardiology procedures, and general sales experience preferred.
• Ability to understand and escalate customer issues in a timely manner to the supervisor.
• Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.