Customer Service Liaison

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Service Liaison to serve as the key connection between our clients and their customers. The ideal candidate will ensure smooth communication, manage inquiries effectively, and maintain the highest level of service experience.

Responsibilities

• Act as the primary point of contact between customers and internal teams.

• Resolve customer concerns and provide timely, professional support.

• Coordinate with departments to fulfill client and customer needs.

• Monitor service quality and report feedback to management.

• Maintain accurate records of client interactions and transactions.

• Support the development of customer service strategies and process improvements.

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.

• 2+ years of experience in customer service or client-facing roles.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficient in Microsoft Office and CRM tools.

• Ability to manage multiple tasks and prioritize effectively.