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Customer Success Manager
Confirmed live in the last 24 hours
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Product Design
Sales
Communications
Requirements
  • United States citizenship is required for this position as a result of contractual requirements with the United States government
  • 8+ years of professional experience working in or with the U.S. Intelligence Community and/or U.S. Department of Defense
  • Proven ability to work independently as well as on small, mission-driven teams
  • High emotional intelligence and ability to think about solutions from a customer perspective
  • Excellent interpersonal & written communication skills - you will be the face of Primer to customers
  • Excellent influence & advocacy skills - both externally and internally
  • Ability to attend periodic in-person meetings at customer locations, requiring travel and compliance with customer requirements
  • TS/SCI clearance is preferred
Responsibilities
  • Build trusted relationships with our customers to foster renewals and expansions
  • Plan, manage, and track Primer's customer engagements
  • Ensure the timely execution of contractual deliverables and other project management requirements
  • Understand and interpret customer needs, workflows and product feedback to influence product design, enhancement, and deployments
  • Promote customer adoption using customized on-boarding and training to help customers derive value from Primer's applications
  • Support public sector sales and marketing activities, to include identifying expansion opportunities within assigned customer engagements
Desired Qualifications
  • points for knowledge of and experience with the following: U.S. acquisition processes, software development cycle, key machine learning concepts, contract execution, proposal writing, or consulting
Primer AI

51-200 employees

Text analytics security solutions
Company Overview
Primer is on a mission to build mission-ready AI for those who protect security and democracy. With Primer, analysts and operators can understand and act on vast amounts of unstructured data in real time - from text and images to audio and video.
Benefits
  • Medical, dental, & vision+
  • Mental health
  • Unlimited PTO
  • Parental leave
  • Equity
  • 401k
  • Volunteering
  • Stipends
  • Career development
Company Core Values
  • Always human
  • Creating legacy
  • Constantly curious
  • Obsessed with better
  • Keeping promises
  • Customer to champions