Application Support Engineer

Location: dmg::Media Headquarters – 9 Derry Street, Kensington, London, W8 5HY. 
Position: Permanent 

Competitive Salary + On Call + Excellent Benefits Package

Package Description

 Our benefits package increases the longer you’ve been with us. Here’s some of what to expect:

• 25 days’ holiday (increasing by 1 per year up to a total of 30)
• Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution. 
• Life cover under the Pension Plan of up to 3x your basic salary.
• DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
• Subsidised canteen
• Onsite gym (Northcliffe House only)
• Onsite nurse and GP clinics (Northcliffe House only)
• Our Employee Assistance Programme
• Discounted dining cards

Plus many other benefits….

Job Introduction

DMG Media is the world’s leading provider of online news websites. The websites have over 200 million unique visitors per month and with over 850 editorial and business staff located between offices in London, New York, Sydney and Los Angeles. 

We are looking for a talented Application Support Engineer to join our team to help support DMG Media by working closely with Editorial, and Commercial teams to keep the sites updated, in addition to working with other technical teams to ensure the sites remains operational 24x7.

We offer applicants the chance to work in a highly motivated environment with scope of working on new and existing projects that will help broaden their skills and experience by working with a variety of technologies, languages, applications, servers and databases.

We offer a competitive salary and benefits package, which includes a lucrative on-call bonus, pension, life assurance, private healthcare, office/remote work balance.

Key responsibilities

• Promptly responding to user queries via a variety of methods (tickets, E-mail, telephone)
• Investigate and analyse application support incidents through to root cause.
• Co-ordination and escalation of necessary technical teams to resolve incidents and providing updates.
• Working closely with in-house dev ops and development teams, alongside 3rd parties
• Ownership of release and change process
• Create and maintain documentation and diagrams
• Monitor and implement IT security policies
• Participation in the out-of-hours support rota 

Essential Experience

• At least 2 years in an application support capacity
• Scripting/programming language 
• Oracle/MySQL

Desirable Experience

• Knowledge of Linux/UNIX  command-line environments
• Load balancers (Stingray/Brocade) 
• Akamai or other CDN knowledge.
• Service Desk (ServiceNow, etc)
• Cloud IaaS – Amazon Web Services, or similar
• Oracle/MySQL
• Google Search Console / Bing Webmaster Tools
• Zabbix
• WordPress CLI

About dmg::media

dmg media’s brands deliver highly engaging, trusted content to millions of loyal customers around the globe, 24 hours a day, seven days a week. Together, Daily Mail, The Mail on Sunday, Metro, i, MailOnline, Mail Plus, metro.co.uk and inews.co.uk reach more than 11m people daily in the UK.* Globally, our brands reach 180m unique browsers every month.** In March 2021, the business acquired the world’s leading science title, New Scientist.  

dmg media’s newsbrands are expert at getting to the bottom of the stories most relevant to their readers.

*PAMCo 1 2020  ** Omniture April 2021

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.