Manager – Account and Success Management
Edu Sector
Posted on 5/16/2023
London, UK
Experience Level
Desired Skills
  • Success and/or Account Management experience: You know how to optimise for delivering world class relationship management in a fast-paced SaaS environment, preferably in the UK and EU
  • Grit: You're a do-er with a strong work ethic, a bias for action, and a hunger for feedback
  • Resourceful and creative: You have a proven track record of executing bold growth strategies, navigating ambiguity, and achieving goals with a lean team
  • Coaching and Management: Experience in coaching, motivating, and inspiring high-performers in a Customer Success team
  • Data-driven: You leverage data to identify challenges, find solutions, and measure impact
  • Communication: You value transparency and communicate candidly with many different types of people
  • Empathetic leadership: Exceptional EQ with a strong sense of empathy for team members and customers
  • Relationship-driven: You are motivated to build and maintain relationships with internal leaders across the company
  • Lead initiatives that deliver a 6 star experience to our university partners in Europe, engaging in strategically important discussions, projects and on-sites
  • Set and lead achievement of quarterly and annual OKRs
  • Drive key metrics like NPS, account health, and product adoption
  • Recruit, hire, and successfully onboard new Relationship Managers
  • Motivate, coach, retain, and empower a team of hardworking Relationship Managers
  • Identify and lead efforts to partner with key internal customer-facing teams: Product, Support, Sales, Marketing, Documentation, and Trust and Safety
  • Drive improvements in efficiency within your team and across the entire Success organisation
  • Partner with EDU Operations to builds process and identify tools to enhance quality and efficiency
  • 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits
  • 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year
Desired Qualifications
  • EdTech/Higher Ed experience and context
  • Experience and expertise with CRM (Salesforce), Business Intelligence (Looker, Mode), CS (Gainsight), Productivity (MixMax, Dooly, Gong) tools

501-1,000 employees

College career network platform
Company Overview
Handshake is on a mission to give all students the chance to build the career they want, no matter where they’re from or what school they attend. The platform connects up-and-coming talent with 650,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, nonprofits, and even sports teams like the LA Dodgers.
  • 💰Equity and ownership in a fast-growing company.
  • 🍼16 Weeks of paid parental leave
  • 💝Comprehensive medical, dental, and vision
  • 💻Handshake offers $500/£360 home office stipend
  • 📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
  • 🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
  • 🏝PTO
Company Core Values
  • Students First
  • Focus on impact
  • Move quickly, but don't rush
  • Learn. Grow. Repeat.
  • Act with Empathy
  • Empowered by diversity