HR Shared Services Administrator

Role Purpose

The HR Shared Services Administrator plays a key role in delivering high-quality HR operational support across the employee lifecycle. This role serves as the primary point of contact for HR-related inquiries, providing accurate, timely, and efficient administrative support to employees, managers, and HR business partners/HR managers. The position supports a range of HR processes, including onboarding, employee records management, benefits administration, data reporting, and compliance.

Key Responsibilities

• Administer and maintain accurate employee records in the HRIS system (currently BambooHR)
• Support the improvement of workflows and automation with the HR Shared Services Function
• Manage documentation related to onboarding, off-boarding, transfers, and contractual changes, including Employees of Record (EoR’s) and Contractors of Record (CoRs)
• Assist in the administration of benefits programs, leave of absence tracking, and employee verifications
• Generate regular and ad-hoc HR reports, dashboards, and metrics to support HR decision-making
• Support and comply with internal and external audits through accurate record keeping and compliance checks
• Coordinate with regional HR teams to ensure process alignment and consistency across geographies.
• Ensure SLAs, SOPs, and internal controls are met across all transactions and requests.
• Monitor and resolve tickets or service requests received through shared services portals (Jira).
• Monitor and resolve queries within the HRSS email
• Manage onboarding with HR induction
• Liaise with other departments (IT, Payroll, Legal, and Finance) to ensure seamless execution of the process.
• Act as a coordination point for multi-region HR queries and initiatives.
• Run monthly global payroll and benefits (India, US, UK, Europe, Southeast Asia, etc)
• Identify opportunities for improving HR process and service delivery

Key Skills and Competencies

• 2+ years of experience in Global HR operations, shared services, or administrative HR roles
• Experience working with HRIS systems
• Excellent organisational and time management skills with the ability to prioritise tasks
• Proficient in MS Office (especially Excel, Word, Outlook)
• Customer-focused mindset with a strong commitment to service excellence
• Strong communication and interpersonal skills to work effectively across teams

Qualifications

• Bachelor’s degree, Business Administration, or a related field