Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Role: Agent, Safety
Location: Bastrop TX 

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Role: Agent, Safety

Location: Bastrop, TX

Base Salary Range: $50,000 USD - $55,000 USD

Company Description

X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.

You will:

• Resolve cases/tickets in the queuing system to assist in better identifying and mitigating content moderation and customer support issues.

• Work across multiple operational workflows.

• Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy.

• Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceeds industry standards. 

Qualifications & Requirements:

• 1+ years of relevant experience in content moderation and/or customer support.

• An active X user.

• Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.

• Ability to execute routine daily tasks efficiently and accurately, to meet productivity and quality requirements. 

• Written and verbal communication skills.

• Willingness to work US shift hours, weekends and holidays, and be on-call in exigent circumstances.

• Non-English language competency is a plus.