Full-Time

Jdl – Customer Specialist

Merchant Service

Confirmed live in the last 24 hours

JD.com Inc

JD.com Inc

10,001+ employees

China's largest online retailer and technology services

Data & Analytics
Robotics & Automation
Venture Capital
Industrial & Manufacturing
VR & AR
AI & Machine Learning
Consumer Goods

Entry, Junior, Mid

Fontana, CA, USA

Required Skills
Communications
Requirements
  • Must have an associate degree, and bachelor’s degree is preferred.
  • Intermediate MS office applications skills
  • Strong attention to detail accuracy
  • Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
  • Excellent communication skills, innovative mind, Strong critical thinking
  • Experience in data analysis, clean and process is a plus.
  • Mandarin speaking is preferred.
Responsibilities
  • Assisting with customer order placement (include but not limited to domestic and international orders etc.)
  • Maintaining order status and providing customers with tracking updates as needed.
  • Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
  • Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
  • Manual operation is needed when certain functions are not supported by WMS/OMS.
  • Helping with customers claims and following through the process
  • Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Company Stage

Series B

Total Funding

$7.9B

Headquarters

Chaoyang, China

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-9%

2 year growth

-6%