General Manager

Job Description

The ideal candidate will lead the team from the floor, building strong relationships and identify key areas to drive sales and enhance the customer experience through the differing demographics they encounter. The role will be ideal for someone who has strong ideas and a will to implement them. 

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation   
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
• Drive Sales and customer experience throughout the year both peak and off peak times. 

Qualifications

• Previous experience in a multi site management role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance 
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values