Customer Success Representative @ Nutanix

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Customer Success Representative and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth.

About the Team

At Nutanix, the Customer Success team based in Raleigh-Durham embodies a collaborative and dynamic work culture. The team is made up of talented individuals who are passionate about delivering exceptional service to our customers. With a focus on teamwork and shared success, the Customer Success team thrives in an environment that values collaboration and innovation. Despite being mostly based in Raleigh-Durham, the team works seamlessly across locations, leveraging technology to stay connected and deliver outstanding results.

You will report to the Senior Manager, Customer Success, who is dedicated to providing mentorship and guidance to help you excel in your role. As part of a hybrid work setup, you will have the flexibility to work remotely most days, with just one day required in the office to engage with your colleagues and collaborate on projects. This balance allows for a mix of independent work and team interaction, ensuring that you can focus on delivering top-notch service to our customers while also enjoying a flexible work environment.

Your Role

Deliver exceptional customer service and improve customer retention and subscription renewals
Advise customers on maximizing the value of Nutanix solutions
Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate
Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio
Develop strong relationships with customers and drive the design of tailored optimization plans
Maintain consistent client-facing activities to increase product adoption and deliver value
Present progress checks and drive customer conversations surrounding adoption and license expiration
Develop strategic long-term plans with customers and manage adoption and implementation
Coordinate resolution of post-sale implementation issues with Engineering and Services team

What You Will Bring

4-6 years of software sales and customer adoption experience
Successful track record with renewal and recurring revenue model
Ability to connect customers’ business objectives with technology solutions
Knowledge of virtualization, storage, servers, Cloud, and networking preferred
Strong communication, prioritization, and time management skills
Bachelor’s degree or equivalent
Ability to drive customer success and improvement
Collaborative and strategic mindset

The pay range for this position at commencement of employment is expected to be between USD $ 26.05 and USD $ 52.09 per hour.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Customer Success Representative

Federal DOD

Nutanix

Compensation Overview

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