Functional Lead

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The Functional Lead will engage with clients and internal business partners in support of the implementation of the Payroll & Billing module of our Retirement and Benefits Administration system application. The Functional Lead will be responsible for collecting and analyzing Payroll and Billing business requirements for client implementations as well as leading a team of implementation configuration analysts to configure the system based on these requirements. The Functional Lead will work closely with the Implementation Manager, Analysts, Solution Architect and Product teams, as needed, to ensure a successful rollout of the ideal solution.

What you’ll do 

• Work with internal colleagues and external clients to analyze and clearly understand client requirements in order to prepare the Payroll and Billing requirements documents used in the configuration of the Retirement and Benefits Administration system (Ariel)

• Work closely with the Solution Architect and Product teams, as needed, on the overall solution definition; the process of integrating available tools and resources to deliver solutions within appropriate parameters and that leverage TELUS Health’s capabilities and offer high stakeholder value

• Deliver innovative business consulting relevant to TELUS Health’s products and services, explaining the rationale behind choices and making modifications to the solution when required

• Perform business process design and make recommendations on systems integration

• Proactively recommend options, risk vs. cost, benefits and other impacts on solution decisions to management

• In constructing the ideal solution, collaborate with internal teams to investigate procedural and technology options, while balancing TELUS Health’s overall ability to deliver

• Produce detailed functional specifications used by clients, business partners and development teams related to the implementation and/or configuration of our integrated benefits solution

• Oversee the successful, timely implementation and configuration of the Payroll module and Billing module

• Establish the scope and criteria for testing and work closely with the quality assurance team during execution

• Work closely with the Implementation Manager and Training team to ensure all stakeholders, internal and external, are educated on the use of the Ariel systems Finance Module

• Follow up with the various stakeholders regarding any changes made during the course of the implementation

• Build knowledge of industry topics and trends through internal training, external training and self-study, as appropriate

What you bring

• 7+ years of experience in benefits administration or related work experience in business requirements analysis for HR/payroll/general ledger or other technology-intensive environment

• Strong understanding of Payroll and Billing processing

• Strong SQL knowledge, plus proficiency in at least one coding language is required.

• Solid understanding of :

• Benefits administration

• Business process modeling

• Process mapping

• Configuration of web and mobile applications Reporting

• Requirements gathering and verification

• Project management

• Exceptional customer focus and strong professional acumen

• Excellent organizational and interpersonal skills

• Exceptional written and verbal communication skills

• Excellent time management skills and the ability to manage multiple assignments

• Ability to work independently, take initiative, and exercise good judgment

• Excellent analytical, problem-solving and creative-thinking skills

• Demonstrated aptitude for technology

• Understanding of agile methodologies and similar project management approaches

• Work with internal colleagues and external clients to analyze and clearly understand client requirements in order to prepare the Payroll and Billing requirements documents used in the configuration of the Ariel system

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.