Full-Time

Global Director of Value Realization

Confirmed live in the last 24 hours

Everstream Analytics

Everstream Analytics

201-500 employees

Supply chain risk analytics provider

Data & Analytics
Industrial & Manufacturing
Social Impact

Senior

Remote in UK

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 5+ years of management consulting or B2B SaaS customer success experience, preferably within supply chain, procurement or transportation solutions
  • 5+ years of work experience leading and directly managing client-facing teams
  • Depth in problem solving
  • Exceptional written and oral communications
  • Executive presence, and the ability to work with decision-makers at customer organizations
  • Experience leading large-scale business and organizational transformations with high-visibility outcomes
  • Ability to build relationships and adapt approach/style to different stakeholders and personalities within complex business environments
  • Ability to translate strategy, business initiatives, and abstract ideas into operational activities, key tasks, and accountabilities with little oversight
  • Bachelor's Degree in Business Administration, Supply Chain, or in another field of study related to the industry required; MBA or other relevant Masters degrees a plus
  • Proactive interest to constantly redefine customer satisfaction and deepen customer relationships
  • Comfortable and willing to be a hands-on contributor, on-site with customers
Responsibilities
  • Hire, develop and lead a world-class enterprise customer experience team
  • Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of your customer portfolio
  • Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
  • Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers
  • Partner with Product Management by aiding the development and growth of existing and new products for our customers
  • Provide operational oversight of the business to deliver on targets and KPIs
  • Establish executive-level customer relationships with our most strategic customers
  • Inspire and drive a company-wide culture of Customer Value Realization, creating a strong culture that fosters customer advocacy
  • Continuously assess performance, research and develop new capabilities, and systematically apply learning and knowledge to the team
  • Mentor, train, and oversee a team of Customer Success Managers, ensuring they are creating raging fans by leading customers on their Value Realization journey
  • Travel will be required to clients
  • Must be available and on call in the event of any Emergencies that may arise

Everstream Analytics provides predictive insights and risk analytics to enhance global supply chain management for businesses. Their technology enables companies to foresee potential disruptions and make informed decisions, which can lead to significant cost savings and improved operational performance. Unlike many competitors, Everstream focuses on delivering timely assessments of disruption impacts, allowing clients to respond quickly. Their goal is to optimize supply chains, making them faster, smarter, and more sustainable, while also offering additional resources like blogs and research to help businesses navigate supply chain complexities.

Company Stage

Series B

Total Funding

$151.9M

Headquarters

San Marcos, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a top technology provider and award winner in supply chain and logistics underscores Everstream's industry leadership and innovation.
  • The appointment of Paige Cox as Chief Product Officer signals a strong commitment to scaling innovation and achieving mass market success.
  • Partnerships and integrations, such as with SAP, enhance Everstream's capabilities and expand its market reach.

What critics are saying

  • The competitive landscape in supply chain management is intense, with numerous players vying for market share.
  • The reliance on AI and predictive analytics means that any inaccuracies or failures in the technology could lead to significant disruptions for clients.

What makes Everstream Analytics unique

  • Everstream Analytics leverages advanced AI and predictive analytics to provide precise visibility and relevant intelligence for complex supply chains, setting it apart from traditional supply chain management solutions.
  • The company's focus on sustainability through carbon supply chain metrics and environmental benchmarks offers a unique value proposition in the market.
  • Everstream's ability to provide significant cost savings, such as $2 million+ annual savings in temperature-sensitive freight costs, demonstrates its practical impact on clients' bottom lines.

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