JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Revolutionize Workplace Experiences: Exciting Opportunity in McLean, VA for a Workplace Experience Manager!
Are you ready to transform client environments and lead the charge in creating exceptional workplace experiences? Join JLL as our new Workplace Experience Manager and make your mark in the world of corporate hospitality!
As the Workplace Experience Manager, you’ll be the driving force behind delivering outstanding client experiences through enhanced engagement, proactive communication, and high-touch service. Your role will be pivotal in strengthening partnerships between JLL, service partners, and our clients while implementing innovative experience programs that elevate both personal and professional skills.
What will some of your day look like?
- Orchestrate seamless daily operations of the Guest Service program and remote monitoring
- Respond swiftly to information requests, communicating effortlessly across all management levels
- Identify and mitigate potential risks to ensure uninterrupted client operations
- Oversee critical programs including access management, lost & found, and facility inspections
- Conduct daily quality assurance checks to maintain operational excellence
- Resolve building service issues and submit work orders with precision
- Collaborate dynamically with service line leads to drive innovations
- Update training materials and lead initiatives to boost employee engagement and productivity
- Manage guest service schedules and approve timesheets
- Contribute to team growth through recruitment, onboarding, training, and coaching
- Participate in regional meetings and spearhead special projects
Who are we looking for?
Required:
- High school diploma or GED
- Proven track record in supervisory or management roles, with a talent for motivating teams
- 3+ years of experience in Hospitality, Soft Services, or Operations
- Exceptional ability to handle sensitive information and set clear performance expectations
- Outstanding organizational skills coupled with a curious, solution-oriented mindset
- Excellent verbal and written communication skills
- Proficiency in Google Suite (Gmail, Sheets, Slides, Docs)
Preferred:
- Workplace experience or hospitality industry background
- Bachelor’s degree
- Knowledge of the commercial real estate industry
- Expertise in staff development, performance management, and retention strategies
Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m.
Pay $69,000-71,000 annually
This is your chance to combine your passion for service, brilliant people skills, and enthusiasm for creating hospitality-focused workplace environments. Join our team and be at the forefront of workplace innovation!
Estimated total compensation for this position:
69,000.00 – 71,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –McLean, VA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
