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Community Lead
Confirmed live in the last 24 hours
Locations
Remote in USA • Brooklyn, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Communications
Requirements
  • Is empathic and charismatic
  • Has great listening skills
  • Is curious about what makes people tick
  • Loves making personal connections and networking
  • Thrives on bringing others together
  • Takes customer-centric approach to brand building
  • 3+ years experience in B2B community and/or partner marketing
  • Experience of creating a community strategy from the ground up
  • A proven track record of success creating and growing a B2B SaaS community
  • Outstanding written and verbal communication skills
  • Demonstrable content creation skills
  • Excellent presentation skills
Responsibilities
  • Develop and Execute Product Community Strategy
  • Develop and Execute 'Community of Practice' Strategy
  • Engagement Strategy for 3rd party communities
  • Organize and build CAB
  • Be the Community champion, serving as the face of the community, whether online or at physical events, and evangelize about what the community can do to help our audience
  • Design and execute marketing campaigns to drive growth and membership
  • Build educational resources to help a growing community of Customer Success professional better achieve their personal and professional goals, as well as success with the Vitally platorm
  • Develop programs to onboard and educate target communities including workshops, events, and marketing campaigns
  • Solicit and moderate community-driven content and help surface great user-driven stories to the wider community
  • Identify community leaders and empower them to add more value to the community
  • Articulate and share Customer Success best practices to help maximize onboarding, retention, and growth, and user retention
  • Establish a framework for getting feedback from the community, using these insights to improve the community
  • Monitor and report on community KPIs
  • Identify and add value to Customer Success, PLG, and B2B SaaS communities
  • Track and analyze community growth metrics to ensure engagement, retention, and satisfaction
  • Seek out, organize, and contextualize feedback from Customer Success professionals. Use this feedback to create better educational and marketing materials for our community
  • Create, facilitate, and scale User Generated Content (UGC) opportunities, including Vitally templates
  • Actively listen to customers, address concerns, demonstrate an authentic social presence, and maintain productive partnerships with consumers
Vitally

11-50 employees

B2B customer engagement platform
Company Overview
Vitally is on a mission to build the future of customer success. Vitally helps B2B SaaS teams like Segment, Zapier, and Productboard to deeply understand their customers and empower every customer success manager to 10x their effectiveness through powerful assistive automation.
Benefits
  • 100% of health/dental/vision insurance
  • 401k with a company match
  • Commuter benefits
  • Unlimited PTO
  • Flexible work hours and work-from-home policy
  • WFH stipend
  • Education stipend