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Full-Time

Support Specialist

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National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

1,001-5,000 employees

Develops software and hardware for utilities

Industrial & Manufacturing
Hardware
Energy

Mid, Senior

Lake St Louis, MO, USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Public Speaking
Requirements
  • Previous customer support experience
  • 3-5 years of product support experience preferred
  • Ability to document information and facilitate conversations with Members
  • Excellent time management skills
  • Ability to adapt to changing technology
  • Basic knowledge of Project Management processes
  • Excellent written and verbal communication skills
  • Strong PC skills
  • Ability to teach others
  • Previous experience with presentations or public speaking
  • Familiarity with postal procedures is a plus
  • Bachelor's degree in a business-related field preferred, or equivalent experience
  • Minimum high school diploma
Responsibilities
  • Assist members in all aspects of application support including troubleshooting, training, and research via phone and email
  • Follow up on resolutions & custom programming requests
  • Assist in creating mock-ups for bills and delinquent notices
  • Assist with software release processes
  • Communicate with development staff to convey customer feedback
  • Perform remote training to our members
  • Provide after-hours support via an on-call support phone rotation
National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

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National Information Solutions Cooperative (NISC) is a leading provider in the utility and telecommunications sectors, developing critical software and hardware solutions that enhance operational efficiencies and technological capabilities. Employees at NISC are part of a collaborative and supportive work environment, focusing on advanced technologies for billing, accounting, operations, and third-party integration. With its extensive reach serving over 945 organizations in multiple countries, NISC offers a stable and dynamic career platform for professionals aiming to impact the infrastructure of utilities and communications on a large scale.

Company Stage

N/A

Total Funding

N/A

Headquarters

O'Fallon, Missouri

Founded

2000

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

12%