Full-Time

Sr. Customer Success Manager

Saviynt

Saviynt

501-1,000 employees

Cloud-based identity governance and security solutions provider.


Senior

Washington, DC, USA

Required Skills
Sales
Management
Requirements
  • Knowledge and experience in Identity and Access Management (IAM)
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
  • Experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies
  • Available to travel up to 70%
Responsibilities
  • Serve as the primary point of contact for customers after implementation
  • Manage the subscription renewal pipeline and maintain cognizance of customer health
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
  • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities
  • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption
  • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement
  • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption
  • Plan education for customers on new features and releases
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Company Stage

Series A

Total Funding

$375M

Headquarters

El Segundo, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

1%

2 year growth

-4%