Business Operations

About Mandolin

Nearly every disease will become treatable in our lifetimes. Mandolin is laying the clinical and financial infrastructure to get groundbreaking treatments to patients faster, powered by AI agents.

Mandolin partners closely with the largest healthcare institutions in the US, covering more than $10B drug spend across the country. We're backed by Greylock, SV Angel, Maverick, SignalFire, and the founders of Vercel, Decagon, and Yahoo.

Why we need you

We’re post-product-market fit, growing fast, and entering a pivotal next chapter. You’ll have a front-row seat (and a direct hand) in building the future of our company—from internal systems to external strategy. This role is a launchpad into broader leadership depending on your interest.

You’ll be the connective tissue across the company—turning insight into action, chaos into structure, and vision into strategy. You’ll work directly with the CEO and leadership team on everything from internal operations to external go-to-market strategy, market intelligence, and investor communications.

This is a role for someone who wants to build not just the “how,” but also help shape the “why” and “where next.” If you're strategic, resourceful, and motivated by impact, we want to meet you.

What you’ll do

• Operational analysis: Support improvements to processes, tools, and team workflows. Help assess the current state, identify gaps, and track execution.

• Project execution: Own workstreams within cross-functional initiatives. Manage timelines, coordinate stakeholders, and deliver clear outputs.

• Reporting and systems: Support dashboards, internal reporting, and operating cadences (MBRs, weekly reviews, leadership updates).

• SOPs and documentation: Draft, update, and maintain SOPs for core operational workflows. Partner with Ops, Product, and Deployments to keep documentation accurate and usable.

• Operational tracking and follow-ups: Maintain trackers for key initiatives, action items, and risks. Follow up with owners and ensure nothing drops.

• Decision support: Analyze operational and financial data, build models, and develop recommendations to support hiring, capacity planning, and go-to-market execution.

Must-have experience

• 1–3 years in operations, consulting, or a fast-paced startup environment

• Experience breaking down ambiguous problems using structured approaches

• Comfortable working across functions and with senior stakeholders

• Excited about improving healthcare operations and building scalable systems

Nice-to-haves

• Have experience in AI, healthcare, biotech, or regulated industries.