IT Support Engineer
Posted on 2/7/2024
INACTIVE
Nintex

1,001-5,000 employees

Intelligent automation & workflow software
Company Overview
Nintex stands out in the process automation industry with its comprehensive suite of tools that cater to a wide range of business needs, including cloud-based applications, digital forms, robotic process automation (RPA), and electronic signatures, all enhanced by analytical insights. The platform's adaptability and efficiency are evidenced by its adoption by over 10,000 brands in 90 countries, reflecting a global trust in its capability to streamline and transform business operations. Furthermore, the positive feedback from more than 2,000 users underscores the company's commitment to customer satisfaction and its ability to deliver tangible results in process optimization.
Data & Analytics

Company Stage

N/A

Total Funding

$135M

Founded

2006

Headquarters

Bellevue, Washington

Growth & Insights
Headcount

6 month growth

11%

1 year growth

14%

2 year growth

21%
Locations
Bellevue, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
IT & Security
Requirements
  • Associate degree
  • 1 year of helpdesk work experience
Responsibilities
  • Provide tier 1 support for enterprise end users for all technology related needs
  • Monitor ticketing system consistently and progress, escalate and resolve tickets efficiently using documented processes and critical thinking
  • Use incident classification guidelines to escalate high and critical priority tickets properly using the IT incident management policy
  • Handoff any unfinished tickets to next support engineer on-shift, where appropriate
  • Assist with user onboarding procedures, including account setup, hardware setup/deployment, desk setup and user training
  • Manage our threat protection systems to remove any active threats and ensure our endpoints are secure
  • Contribute to the Global IT Support knowledge base by frequently updating, retiring, and creating articles
  • Procure and configure required hardware for end-users
  • Support and maintain IT-owned hardware, including proper decommissioning according to our SOC2 requirements
  • Manage and track IT assets using asset management system
  • Support and maintain AV equipment in all areas of offices and externally as requested
  • Participate in team projects and provide timely and complete deliverables
  • Stay current with related technologies; recommend ways for Nintex to improve productivity and reduce cost
Desired Qualifications
  • Experience in threat protection systems
  • Experience in IT asset management
  • Experience in AV equipment support