Full-Time

Senior Devops Engineer

Confirmed live in the last 24 hours

NICE

NICE

1-10 employees

Cloud-based customer experience solutions provider

No salary listed

Senior

Draper, UT, USA + 2 more

More locations: Atlanta, GA, USA | Richardson, TX, USA

Hybrid model: 2 days in office, 3 days remote each week.

Category
DevOps & Infrastructure
DevOps Engineering
Required Skills
Python
JavaScript
Grafana
Git
Groovy
Docker
CloudFormation
AWS
Prometheus
Jenkins
Terraform
Development Operations (DevOps)
Requirements
  • 5+ years of hands-on experience in DevOps or a related field, with a proven track record in managing cloud infrastructure and CI/CD pipelines at scale.
  • In-depth experience with AWS services and a strong understanding of cloud security, cost management, and best practices.
  • Strong experience with CloudFormation and Terraform for provisioning and managing infrastructure. AWS CDK experience is a plus.
  • Expertise in containerization technologies such as Docker and orchestration platforms like EKS/ECS.
  • Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design, optimization, and troubleshooting.
  • Advanced proficiency in scripting languages such as Python, Groovy, Shell, and JavaScript, with a focus on automating infrastructure management and application deployment.
  • Experience implementing robust monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure real-time visibility into system performance and health.
  • Strong communication skills with the ability to effectively collaborate with global teams, providing technical insights and clear documentation.
Responsibilities
  • Lead the design, implementation, and maintenance of scalable, highly available, and cost-efficient cloud infrastructure on AWS.
  • Champion the use of CloudFormation, Terraform and CDK to provision and manage infrastructure resources in a secure, repeatable, and automated manner.
  • Oversee the deployment, scaling, and management of containerized applications, ensuring optimal performance and fault tolerance.
  • Own and continuously enhance the CI/CD pipeline, leveraging tools like Jenkins, GitHub Actions, to automate build, test, and deployment workflows.
  • Manage source code and collaborate efficiently using Git, ensuring best practices and streamlined workflows across teams.
  • Develop advanced automation scripts in Python, Groovy, Shell, and JavaScript to improve system efficiency, eliminate manual tasks, and automate complex workflows.
  • Design and implement robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK) to ensure system health and performance, proactively identifying and resolving issues.
  • Collaborate with R&D teams (developers, architects, and product managers) to ensure smooth integration and continuous delivery of new features and updates.
  • Lead the implementation of security best practices, ensuring compliance with internal and external standards, and driving improvements in infrastructure and application security.
Desired Qualifications
  • AWS CDK experience is a plus.

NICE provides cloud-based customer experience solutions to various industries such as finance, healthcare, and telecommunications. Their main products include AI-driven analytics, workforce optimization tools, and digital self-service solutions. These tools work together to help businesses enhance customer interactions, improve satisfaction, and streamline operations, ultimately leading to reduced costs and increased efficiency. Unlike many competitors, NICE focuses on a subscription-based model, allowing clients to access their services easily while also offering professional consulting and implementation support. The goal of NICE is to empower businesses to deliver better customer experiences and optimize their operational processes.

Company Size

1-10

Company Stage

Acquired

Total Funding

$87.1M

Headquarters

London, United Kingdom

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven fraud prevention boosts NICE's market position.
  • Expansion of cloud-based CX solutions increases NICE's customer base.
  • Rising adoption of digital self-service tools enhances NICE's service offerings.

What critics are saying

  • Salesforce's acquisition of Slack may intensify competition in CXaaS.
  • Colt and Atos partnership poses a threat to NICE's CXone offering.
  • Increased competition in hospitality sector with Infor's AWS launch.

What makes NICE unique

  • NICE leverages AI-driven analytics for superior customer experience solutions.
  • The company excels in real-time fraud detection and prevention capabilities.
  • NICE's cloud-based platforms enhance operational efficiency and customer satisfaction.

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Benefits

Hybrid Work Options

Flexible Work Hours

Company News

MarketBeat
Jan 1st, 2024
Kingswood Wealth Advisors LLC Invests $1.80 Million in NICE Ltd. (NASDAQ:NICE)

Kingswood Wealth Advisors LLC bought a new position in shares of NICE Ltd. (NASDAQ:NICE - Free Report) in the third quarter, according to the company in its most recent filing with the SEC. The fund bought 10,558 shares of the technology company's stock, valued at approximately $1,795,000. Other in

ETF Daily News
Dec 13th, 2023
Portside Wealth Group LLC Makes New Investment in NICE Ltd. (NASDAQ:NICE)

Portside Wealth Group LLC acquired a new stake in NICE Ltd. (NASDAQ:NICE – Free Report) in the 2nd quarter, according to its most recent filing with the Securities and Exchange Commission (SEC). The firm acquired 16,523 shares of the technology company’s stock, valued at approximately $3,412,000. Other institutional investors and hedge funds have also made […]

Nice
Oct 5th, 2023
NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power of Conversational AI at Scale

The combination of NICE’s industry-leading platform CXone, with LiveVox’s widely adopted proactive outreach portfolio creates a unique way for organizations to deploy conversational AI across all types of engagements on a unified platform

Enterprise Times
Dec 7th, 2020
News from week beginning 30th November

Salesforce held a virtual Dreamforce with an array of announcements, overshadowed by the massive acquisition of Slack. It also issued strong results and unveiled Einstein Automate and Hyperforce and provided even more news included below. Acquisitions continued with The Access Group picking up Abintegro. It was also a week when Sage announced two partnerships, Satago and GCPay (See below). Infor also issued a flurry of announcements including the launch of Infor Hospitality in China on AWS.

SalesTechStar
Nov 24th, 2020
NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

NICE announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions