Customer Success Manager
Las Vegas
Posted on 3/7/2023
INACTIVE
Age of Learning

501-1,000 employees

Education technology innovator
Company Overview
At Age of Learning, their mission is to help children everywhere build a strong foundation for academic success and a lifelong love of learning.
AI & Machine Learning
Education

Company Stage

Series C

Total Funding

$713.5M

Founded

2007

Headquarters

Glendale, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-3%

2 year growth

-20%
Locations
Nevada, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Requirements
  • Excellent active listening and communication skills
  • Experience implementing (vendor or customer) cloud-based, platform products
  • 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
  • Strong demonstrated service-delivery experience with educational SaaS solutions
  • Excellent written and verbal communication and interpersonal skills
  • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
  • Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
  • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
  • Detail-oriented, with strong organizational skills
  • Ability and willingness to travel 40-50% average and up to 60% during peak, back-to-school period (August - October)
  • This is a remote position, but must live in the Las Vegas area
  • CRM experience
  • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
  • A 401(k) program with employer match
  • 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
  • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Responsibilities
  • Execute engagement strategies with customers to deepen customer engagement and usage
  • Act as a strong customer advocate across all areas of the business product, engineering, marketing, sales, and executive leadership
  • Develop and maintain strong working relationships with Business Product Managers, Technical Product Managers, Support personnel and Innovation and Accountability Specialists
  • Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences and achieve desired outcomes with Age of Learning products and services
  • Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, engagement data, etc
Desired Qualifications
  • Bilingual in Spanish is a plus