Customer Success Manager
Las Vegas
Posted on 3/7/2023
INACTIVE
Education technology innovator
Company Overview
At Age of Learning, their mission is to help children everywhere build a strong foundation for academic success and a lifelong love of learning.
AI & Machine Learning
Education
Company Stage
Series C
Total Funding
$713.5M
Founded
2007
Headquarters
Glendale, California
Growth & Insights
Headcount
6 month growth
↓ -5%1 year growth
↓ -3%2 year growth
↓ -20%Locations
Nevada, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Requirements
- Excellent active listening and communication skills
- Experience implementing (vendor or customer) cloud-based, platform products
- 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
- Strong demonstrated service-delivery experience with educational SaaS solutions
- Excellent written and verbal communication and interpersonal skills
- Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
- Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
- Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
- Detail-oriented, with strong organizational skills
- Ability and willingness to travel 40-50% average and up to 60% during peak, back-to-school period (August - October)
- This is a remote position, but must live in the Las Vegas area
- CRM experience
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
- Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Responsibilities
- Execute engagement strategies with customers to deepen customer engagement and usage
- Act as a strong customer advocate across all areas of the business product, engineering, marketing, sales, and executive leadership
- Develop and maintain strong working relationships with Business Product Managers, Technical Product Managers, Support personnel and Innovation and Accountability Specialists
- Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences and achieve desired outcomes with Age of Learning products and services
- Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, engagement data, etc
Desired Qualifications
- Bilingual in Spanish is a plus