Reservations Agent

Job Description

As a Reservations Agent, you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments.

You’ll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You'll also support other departments and help ensure guests enjoy a seamless experience.

Qualifications

• At least 2 years’ experience in reservations or customer service, preferably in hotels
• Proficiency with ResaWeb and Opera Cloud, as well as comprehensive knowledge of reservation procedures
• Understanding of group bookings procedures and expectations
• Dazzling customer service and smooth communication abilities, both written and spoken
• Must speak and write fluent English with professional business correspondence skills
• Tech-savvy with Office365 and always on the lookout for technological tools that can simplify and enhance performance
• Exceptional organisational skills and attention to detail
• Sharp problem-solving skills and the ability to stay cool under pressure
• Flexibility to work mornings, lates, weekends and holidays as needed
• Minimum of a high school or vocational diploma (a degree in hospitality or tourism is a plus)
• A solid grasp of the travel industry and hotel operations
• Stellar multitasking abilities and numerical skills
• A keen hunger for knowledge that benefits both personal growth and work excellence