Full-Time

Exhibitor Services Coordinator

Confirmed live in the last 24 hours

ASM Global

ASM Global

1,001-5,000 employees

Manages venues and produces live events

No salary listed

Entry, Junior

Philadelphia, PA, USA

Category
Generalist Operations
Operations & Logistics
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Connection
Connection
Connection
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Requirements
  • High School Diploma, College degree a plus.
  • Excellent communication, interpersonal skills, organizational ability and the ability to multitask
  • Strong orientation towards customer service for the meeting, convention and entertainment industry
  • Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
  • Must have professional attitude and appearance
  • Working knowledge of event booking and scheduling software
  • Proficient in Microsoft Word, Excel, and PowerPoint
Responsibilities
  • Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events as requested.
  • Provides support to all clients ordering services via phone and/or email assisting with the ordering process or addressing questions/concerns. Responding within 24 – 48 hours.
  • Processes advanced and/or on-site exhibitor orders for all services supplied by the department.
  • Set up and maintains assigned event files.
  • Marks up master floor plan noting individual booth service requirements.
  • Compares master floor plan with individual exhibitor floor plan for accuracy in booth size and booth orientation.
  • Prepare work orders, as necessary, and distributes to technical personnel at least 10 days prior to event move-in.
  • Acts as a liaison between exhibitors, EAC’s, Show Contractor and technical personnel.
  • Proactively contacts clients for pre-event information relating to service orders, labor orders floor plans and/or payment.
  • Maintains the Service Desk during event move-in and show hours handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow through.
  • Review completed work orders and enter additional charges against orders as necessary.
  • Work with Finance and Department manager to resolve any billing discrepancies and disputes with assigned events.
  • Upload exhibitor order forms for assigned events, ensuring forms have current pricing and Advanced Rate Deadline.
  • Other responsibilities as assigned by Director of Production Services.

ASM Global manages and produces live events at over 400 venues worldwide, including stadiums, arenas, convention centers, and theaters. They host more than 20,000 events each year, attracting around 164 million guests. Their operations focus on maximizing value and profitability for venue owners through data-driven marketing and content programming. ASM Global stands out from competitors by not only excelling in venue management but also by actively investing in communities and promoting environmental sustainability through their ASM Global Acts initiative. This includes a strong commitment to diversity, equity, and inclusion, local purchasing, and maintaining over 50 certified green venues. The company's goal is to lead the venue management industry while fostering social equity and sustainability.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on sustainability in event management is a key differentiator for ASM Global.
  • The integration of AI-driven analytics enhances customer experience and operational efficiency.
  • The rise of hybrid events offers new opportunities for ASM Global to expand its offerings.

What critics are saying

  • Increased competition from emerging venue management companies threatens ASM Global's market share.
  • Recent layoffs in Dubuque may indicate financial instability within ASM Global.
  • Departure of key personnel could impact ASM Global's marketing strategies and institutional knowledge.

What makes ASM Global unique

  • ASM Global is the world's leading producer of entertainment experiences and venue management.
  • The company has a strong global presence with operations in multiple regions.
  • ASM Global's partnerships enhance fan experiences, as seen with Virginia Commonwealth University.

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Benefits

Flexible Work Hours

Company News

Kongres Magazine
May 8th, 2025
ICC Sydney appoints Marc Singerling as new Director of Event Delivery

International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has announced the promotion of Marc Singerling to the role of Director of Event Delivery.

Legends
Apr 17th, 2025
PRESS RELEASE: ASM Global and Virginia Commonwealth University Partner to Enhance Fan Experience at the Stuart C. Siegel Center

Virginia Commonwealth University (VCU) has partnered with the world's No. 1 development and full-service venue company, ASM Global, which will assume the management and operation of Special Events at the Stuart C. Siegel Center on July 1, 2025.

Pollstar
Apr 3rd, 2025
ASM Global Hires Rodney Faulk As GM Of Duke Energy Convention Center

ASM Global has named Rodney Faulk as general manager of Cincinnati's Duke Energy Convention Center, a role in which the industry veteran will oversee the reopening of the renovated and expanded venue.

KCRG
Apr 3rd, 2025
ASM Global laying off 160 in Dubuque

DUBUQUE, Iowa (KCRG) - ASM Global will lay off 160 workers in Dubuque, according to Iowa WARN.

Music Week
Apr 2nd, 2025
Legends and ASM Global promotes James Harrison to vice president of programming, UK & Europe

Legends and ASM Global have promoted James Harrison to vice president of programming, UK and Europe.