Resident Engineer @ Extreme Networks

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Extreme Networks Resident Engineer Role:

The Extreme Networks Resident Engineer (RE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position for NASCAR, based out of either Charlotte, NC or Daytona Beach, FL. The position is a hybrid role supporting the customer in a remote-office, onsite office and supporting NASCAR events onsite throughout its various Track Properties (NASCAR Owned) during the NASCAR season. This RE role is a senior position that requires a broad range of technical, troubleshooting, and planning, along with excellent customer communication skills. The RE is considered a “trusted advisor” for the customer during the engagement. The RE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.

Responsibilities:

Provide full-time project support for NASCAR’s Extreme wired and wireless networks in a virtual and in-person capacity as needed.
Provide full-time event support at each NASCAR-Owned Track throughout the NASCAR racing season and playoffs
Perform annual Extreme Validated Configuration (EVC) health checks at each NASCAR Track running the Extreme wired and wireless network solution
Work closely with the Premier Stadium team on routine maintenance and updates per EVC guidance
Follow Extreme Professional Services PDIO (Plan/Design/Implement/Operate) implementation methodology
Plans to include High-Level Architecture Diagrams, Functional Capabilities, highlight customer prerequisites, configurations, and track deliverable dates and timelines for “Go Live” for solution. Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
Responsible for the creation and maintenance of Extreme-related project documentation.
Responsible as technical lead and trusted advisor for administration and customer implementations.
Responsible as a liaison between the Account team, Premier Support Team, PLM, Engineering, GTAC (as required), and customer for all support operations.
Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
Must maintain excellent knowledge of all Extreme product suites deployed by NASCAR: Extreme Cloud IQ- Controller including Wi-Fi deployments of over 500 Access Points, Extreme Cloud IQ – Site Engine, switching and executing API technology.
Situational awareness and ability to proactively escalate any customer issues to GTAC, Account Team and Management in a timely and cohesive manner.

Requirements:

Expert in networking technologies with industry knowledge and experience. (6 or more years experience)
Thorough knowledge and proven experience with implementation and maintenance of the Extreme solutions
Thorough understanding of wireless and wired LAN configurations and deployments
30-40% Travel Requirement to NASCAR-owned tracks to support weekend events onsite throughout NASCAR season
Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, Wireshark, and some wireless RF Analysis tools such as Ekahau, Hamina, AirCheck preferred)
Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
Excellent inter-personal, technical presentation and communications skills.
Proven team player.
Must be self-motivated and able to work independently.

Desired Skills / Experience:

BS Degree in Computer Science or related field, or equivalent work experience.
Relevant certifications would include: CWNE, CWTS/CWNA, CCNA, CCIE, etc.
Experience supporting high-density Wi-Fi Networks
Experience supporting outdoor networks.
Desired candidate has experience within large public venues such as Stadiums, Arenas, Convention Centers, Airports, etc

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Responsibilities:

Requirements:

Desired Skills / Experience:

6 month growth

1 year growth

2 year growth

Benefits