Full-Time
Lead Monitoring & Diagnostics Technical Support Specialist
GE Vernova
1,001-5,000 employees
Global energy provider: power, wind, electrification
No salary listed
Remote in Canada
Remote
Bachelor's
 Customer Experience & Support (1) |
|---|
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- An engineering degree or Technologist Diploma and/or related work experience is required.
- At least five years of industry experience in the energy or transformer industry, or at least five years of related experience in monitoring and diagnostics, particularly transformer oil monitoring.
- Very good knowledge of GE Vernova Monitoring and Diagnostics devices is required.
- The ability to install equipment and reproduce customer-reported issues is required.
- Flexibility to work on-call, provide after-hours support, or work modified hours to support customer-specific situations is required.
- Provide ongoing technical support and manage cases daily by phone, email, and other forms of communication.
- Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure in a timely manner and with a positive outcome.
- Provide recommendations for repairs, upgrades, and part replacements.
- Maintain accurate records in quality management, customer relationship management, and enterprise resource planning tools, including Salesforce.com, ServiceMax, and SAP.
- Identify training opportunities and assume ownership of self-development and training others.
- Prepare documentation and maintain a knowledge database of technical tips and technical resolution outcomes.
- Maintain status records and update critical case reports for open Tier 1 and Tier 2 support cases.
- Own, follow through on, and resolve Tier 3 and Tier 4 cases assigned to the local team or Product Line.
- Participate in Product Line meetings to present, update, and drive resolution for open cases.
- Schedule, lead, and prepare customer case summaries and metric reports for regular customer reviews.
- Exceptional written and verbal communication skills.
- Ability to learn quickly and develop strong product knowledge rapidly.
- Ability to speak a second language.
- Experience working on complex technical issues with cross-functional teams.
- Exceptional analytical, problem-solving, and time-management skills.
- Ability to build consensus within cross-functional teams to achieve a positive outcome.
- Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines.
- Ability to work well under pressure with customers and staff at all organizational levels.
- Ability to clearly articulate and prioritize customer issues and solutions.
GE Vernova is a global energy company created in 2024 to support the electricity grid and the energy transition, with three focuses: Power, Wind, and Electrification. It sells large-scale equipment, signs long-term service agreements, and provides software to utilities, independent power producers, grid operators, and large industrial energy users. Its products include H-Class gas turbines that can burn natural gas with blends of hydrogen toward 100% hydrogen, Haliade-X offshore wind turbines up to 14.7 MW, and GridOS software that unifies grid data to help manage networks and integrate renewables. By combining hardware, services, and software under GE heritage, it aims to meet rising electricity demand while accelerating decarbonization across global energy systems.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$17.6M
Headquarters
Cambridge, Massachusetts
Founded
2022
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Simplify's Take
What believers are saying
- Q2 2026 orders jumped 88% to $24.2 billion, led by Power and Electrification.
- Data center orders exceeded $5 billion in first-half 2026, more than all 2025.
- Management raised 2026 guidance and expects at least 125 GW gas backlog by year-end.
What critics are saying
- Wind orders fell 40% in Q2 2026, and GE Vernova expects roughly $400 million losses.
- Massachusetts courts blocked GE Vernova from exiting Vineyard Wind over unpaid $300 million claims.
- Tariff uncertainty and permitting delays still throttle U.S. onshore wind orders through 2026.
What makes GE Vernova unique
- GE Vernova sells the grid and turbine hardware that runs 25%-30% of global electricity.
- Its 116 GW gas backlog and H-Class turbines lock customers into decade-long service contracts.
- GridOS, HVDC, and Prolec-backed electrification make it harder for utilities to multi-source suppliers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Parental Leave
Mental Health Support
Relocation Assistance
Performance Bonus
Company News
SHINE is joining a GE Vernova-led project funded by the Department of Energy's Advanced Research Projects Agency-Energy to develop modernised nuclear material tracking systems for fuel recycling facilities. The project aims to use artificial intelligence to optimise spent nuclear fuel tracking and measurement. As a subcontractor, SHINE is developing improved sensor deployment and AI-powered material-tracking systems for nuclear fuel recycling facilities. The technology, called Monochromatic Assays Yielding Enhanced Reliability (MAYER), is designed to track and measure nuclear material in real time, feeding information into a virtual digital twin. The system aims to replace current methods involving redundant instrumentation, manual sampling, and periodic shutdowns for inventory checks. SHINE's participation supports its broader goal of building a commercial nuclear fuel recycling facility in a lower-security regulatory category.
GE Vernova reported strong second-quarter results with revenue rising 22% year-over-year to $11.1 billion, surpassing analyst estimates by $330 million. Total orders surged 88% organically to $24.2 billion, driven by AI-related demand for gas turbines and grid equipment. However, the company's Wind segment saw organic orders plunge 40%. The decline stems from quality-control issues, including turbine failures at major projects, alongside inflation and supply chain problems that compressed margins on fixed-price contracts. The segment now represents just 5% of total orders, down from 13% in 2025. GE Vernova's Wind business posted a negative 19% adjusted EBITDA margin in the first half of 2026. Despite this, investors remain unfazed as the Power and Electrification segments deliver strong margins of 17.6% and 18.2% respectively, easily offsetting Wind's losses.
Weirton, WV – August 12, 2026 – Form Energy, Inc., an American technology company developing and commercializing a new class of cost-effective, multi-day energy storage systems, announced today a $750 million Series G financing round led by T. Rowe Price, which also led the company’s prior Series F round. This round brings Form Energy’s total […]
GE Vernova, General Electric's former energy division spun off in 2024, reported a $176.3 billion backlog in Q2 2026, up 37% year-over-year. The company's growth has been driven by expanding cloud, AI, and data centre markets requiring increased power infrastructure. Total orders surged 89% in the first half of 2026, with Power and Electrification segments rising 99% and 131% respectively. GE Vernova expects full-year revenue growth of 19% to 22%. Despite strong performance, shares declined 5% over the past month whilst the S&P 500 gained 3%. The pullback followed Q2 results where adjusted EBITDA and earnings per share missed Wall Street expectations due to increased capacity spending and additional losses in the Wind division.
GE Vernova and Eaton released second-quarter 2026 results highlighting surging demand from AI infrastructure buildout. Vernova reported $5.50 billion in Power segment revenue with gas equipment orders up 134% organically. The company booked $2.7 billion in data centre orders during the quarter alone and expects to reach at least 125 gigawatts of gas equipment under contract by year-end. Total backlog stands at $176 billion. Eaton posted revenue of $8.531 billion, up 21.39%, with adjusted earnings per share of $3.15. Data centre revenue grew roughly 65% in both its Electrical Americas and Electrical Global divisions. The Boyd Thermal liquid-cooling business, acquired for $9.55 billion in March, generated $432 million in second-quarter revenue. Vernova guided free cash flow to $11.5 billion to $12.5 billion, whilst Eaton raised its full-year earnings guidance to $13.40 to $13.60 per share.