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Full-Time

Associate Store Director

Las Vegas

Posted on 8/28/2024

Glossier

Glossier

501-1,000 employees

Creates skincare and makeup products online

Consumer Goods

Mid, Senior

Las Vegas, NV, USA

Category
Customer Success Management
Field Sales
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
  • Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
  • Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
  • Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
  • Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
  • Demonstrated ability to show empathy and understanding while still driving action.
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it.
  • Track record of delivering measurable financial, operational, and customer experience results.
  • Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it.
  • Passion for building exceptional, detail-oriented, customer and employee experiences.
  • Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays required.
  • Highly skilled in defining and executing operational efficiencies a plus.
  • Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.
Responsibilities
  • Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
  • Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
  • Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
  • Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
  • Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
  • Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
  • Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
  • Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
  • Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
  • Promote, participate, and drive the completion rate of all Glossier training initiatives.
  • Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.
  • Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
  • Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
  • Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
  • Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
  • Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week.
  • Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.
  • Create effective and strategic team schedules to support the customer experience and meet payroll targets.
  • Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one of the following: Product, Customer Experience, Logistics, Visual Merchandising, Operations, or Partnerships & Facilities.
  • Serve as the store’s champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.
  • Participate in the management of the store’s budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
  • Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.

Glossier creates skincare and makeup products that help women look like the best version of themselves. Their product line includes essentials like cleansers, moisturizers, and lip balms, designed to be easy to use in daily routines. What makes Glossier different is its focus on customer engagement and a direct-to-consumer model, selling exclusively through its website. The company's goal is to provide uncomplicated beauty solutions that resonate with real-life experiences.

Company Stage

Series E

Total Funding

$300.8M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

19%
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Simplify's Take

What believers are saying

  • Partnerships with major entities like the Olympic Games and Sephora UK expand Glossier's brand visibility and market reach.
  • The 'You Look Good Tour' and influencer collaborations enhance brand engagement and attract new customers.
  • The Glossier Grant Program supports diversity and innovation within the beauty industry, fostering goodwill and community support.

What critics are saying

  • The highly competitive beauty market requires constant innovation to stay relevant and avoid losing market share.
  • Reliance on online sales means any disruptions to the website or logistics can significantly impact revenue.

What makes Glossier unique

  • Glossier's direct-to-consumer model allows it to maintain control over the customer experience and offer competitive prices, unlike traditional retail models.
  • The company's focus on real-life beauty and uncomplicated products resonates strongly with its target audience, setting it apart from brands that promote idealized beauty standards.
  • Strong customer engagement through social media and exclusive product launches creates a loyal customer base and drives sales.
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