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Customer Success Manager
US, Remote
Confirmed live in the last 24 hours
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Sales
Requirements
  • 5+ years of customer success, sales and/or consulting experience focused on enterprise customers
  • Experience understanding and anticipating customer needs and translating them into achievable goals
  • Proven track record of exceeding objectives
  • Prior experience building strategic account plans, driving adoption/expansions, managing renewals, and delivering QBRs
  • Comfortable supporting customers with onboarding, data analysis, and training
  • About You
  • Passionate about supporting and transforming customers' experience
  • Team player with experience operating in fast-paced environments owning multiple workstreams
  • You don't have all the answers, but you know how to find them (we value humility, high ownership, efficiency and resourcefulness)
  • You have a high bar for customer experience and pride yourself in delivering quickly and exceeding expectations
Responsibilities
  • Deeply understand our customers' business goals, use cases, future needs and how VergeSense drives business value
  • Onboard, develop and deliver a roadmap and success plan in a way that will provide continued value to our largest customers, driving ongoing usage and adoption of the VergeSense Platform
  • Engage with business leaders to thoughtfully help them identify growth or upsell opportunities
  • Communicate and work cross-functionally to identify performance and technical issues to drive effective solutions across various teams (solutions, support, engineering and product teams)
  • Prioritize customer experience with a focus on happiness, retention
  • Become an expert on the VergeSense platform, data feeds, and integrations while keeping up with industry trends in workplace analytics and experience applications
Desired Qualifications
  • Light technical experience is a plus (APIs, networking, data structures, etc)
  • Domain experience in corporate real estate is a plus
VergeSense

51-200 employees

Spacial intelligence platform
Company Overview
VergeSense's mission is to transform the built world by unlocking the potential of every space to foster connection, inspiration, and sustainability. VergeSense is the leading spatial intelligence platform trusted by fiscally savvy, employee-first companies across the world.
Benefits
  • Competitive compensation & equity
  • Medical, dental, & vision insurance
  • Open vacation policy
Company Core Values
  • Be customer obsessed
  • Just get started
  • Deliver quality results
  • Communicate with high bandwidth
  • Lead with empathy