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Full-Time

Technical Account Manager

Posted on 6/27/2024

Retool

Retool

201-500 employees

Development platform for custom business software

Compensation Overview

$146.6k - $206.6kAnnually

+ Equity + Commission + Bonuses

Mid

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
SQL
Requirements
  • 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant
  • Ability to navigate and solve open-ended technical challenges in dynamic environments
  • Proven capability to address technical concerns and provide solutions in real-time customer discussions
  • Experience building applications with SQL, Javascript, and APIs
  • Familiarity with both front-end and back-end development concepts
  • Exceptional written and verbal communication skills
  • Spanish or French speaking is a plus
Responsibilities
  • Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
  • Establish regular touchpoints to review customer usage, health, and expansion opportunities
  • Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
  • Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
  • Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
  • Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
  • Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
  • Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
  • Contribute to the growth and development of the TAM team by participating in the hiring process

Retool is an excellent workplace for developers and engineers who value efficiency and technical excellence. This company facilitates the swift creation of custom business software, utilizing a rich variety of components and integrations to simplify app development. Working at this firm offers an opportunity to engage in impactful projects that streamline operations and enhance productivity for both large enterprises and startups.

Company Stage

Series C

Total Funding

$141.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

6%

1 year growth

7%

2 year growth

13%

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits