Professional Services Engineer
Posted on 3/26/2024
Acqueon

201-500 employees

AI-powered customer engagement and revenue generation platform
Company Overview
Acqueon stands out as a leading Customer Engagement platform, offering comprehensive solutions for revenue generation and recovery for B2C enterprises. The company's advanced technology, including AI-powered Call Summarization and predictive analytics, integrates seamlessly with major systems of record, enabling proactive customer engagement and maximizing revenue potential. Acqueon's commitment to customer service, evidenced by their responsive support team and user-friendly applications, further enhances their competitive advantage in the industry.
Government & Public Sector
AI & Machine Learning
Financial Services

Company Stage

Private

Total Funding

N/A

Founded

2019

Headquarters

Dallas, Texas

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

22%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
CategoriesNew
IT & Security
Cybersecurity
IT Project Management
IT Support
Network Administration
System Administration
Requirements
  • Understanding of omni channel communication technologies and their role in the contact center.
  • Good listening and comprehension skills.
  • Consultative approach with the end customer to implement the solution.
  • A natural ability to dig in and resolve technical issues in a structured manner.
  • A commitment and desire to take care of customers.
  • Understanding of agile methodologies, and experience working in an agile environment.
  • Familiarity with IP Networking and RestAPIs.
  • Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
  • Previous experience with Contact Center products such as Dialers, ACD, IVR, WEM is preferred.
  • Experience implementing EHR solutions and/or CRM integrations is a plus.
  • Ability to work onsite or hybrid in the DFW area.
Responsibilities
  • Own the responsibility for the implementation of Acqueon products into our customers’ ecosystems.
  • Communicate the functionality and implementation process at all levels from business users to technical engineers.
  • Act as a consultant and product SME as you interact with end users and stakeholders to assess their current processes and gather their requirements.
  • Implement, configure, and test the Acqueon software in the customer’s environment.
  • Train and support user testing before moving into a production setting.
  • Troubleshoot new and ongoing implementation issues while effectively communicating and updating clients.
  • Continuously act as a customer-focused resource and provide value in all aspects of the first phase of the customer life cycle.