Are you looking for an opportunity to work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to collaborate with a wide array of companies and teams to solve complex problems sound like the next great step in your career? If you answered yes to either of those questions, there’s good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon’s conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our business. This need is why we are looking for a Professional Services Engineer to be a part of the next phase of industry-changing service to help guide our customers’ technological journeys. If you or someone you know is looking to be a part of a growing and innovative organization and continuously solve real business issues, this is the opportunity for you. 

What are we looking for:

We’re actively looking for a Professional Services Engineer with a strong background in implementing Contact Center and/or related SaaS products and who has experience collaborating with a wide variety of both technical and customer-facing teams. Ideally, this person would possess in-depth knowledge of Contact Center software suites such as Cisco UCCE, Amazon Connect, NiCE, Twilio, Avaya, or Genesys and use that understanding to seamlessly integrate Acqueon’s cloud-based platforms. Additionally, a great candidate would have knowledge of industries like healthcare, banking, and insurance and who understands the challenges and technologies present in these markets. Using that insight, the ideal candidate will help to foster trustworthy and dedicated relationships with our customers.       

As a Professional Services Engineer in Acqueon you will… 

• Own the responsibility for the implementation of Acqueon products into our customers’ ecosystems. 
• Communicate the functionality and implementation process at all levels from business users to technical engineers.
• Act as a consultant and product SME as you interact with end users and stakeholders to assess their current processes and gather their requirements.
• Implement, configure, and test the Acqueon software in the customer’s environment.
• Train and support user testing before moving into a production setting.
• Troubleshoot new and ongoing implementation issues while effectively communicating and updating clients. 
• Continuously act as a customer-focused resource and provide value in all aspects of the first phase of the customer life cycle.

As a Professional Services Engineer in Acqueon you will need…

• Understanding of omni channel communication technologies and their role in the contact center.
• Good listening and comprehension skills.
• Consultative approach with the end customer to implement the solution.
• A natural ability to dig in and resolve technical issues in a structured manner.
• A commitment and desire to take care of customers.
• Understanding of agile methodologies, and experience working in an agile environment.
• Familiarity with IP Networking and RestAPIs.
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
• Previous experience with Contact Center products such as Dialers, ACD, IVR, WEM is preferred.
• Experience implementing EHR solutions and/or CRM integrations is a plus.
• Ability to work onsite or hybrid in the DFW area.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.