Key Account Manager

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About Us:

Based in Bromborough, Teledyne CML Composites is a fast-growing manufacturer, supplying carbon/glass fibre composite parts and assemblies to some of the world’s leading aircraft and aero engine producers. Operating across three distinct product groups namely commercial, defence and business jet products, this role is an opportunity to join a team putting the finishing touches to our highly technical products.

The manufacturing facility houses some of the most advanced machining technology in Europe such as a multi axis NDT robotic machine, automated material cutting machine and multi axis CNC machining centres. Teledyne CML Composites has positioned itself and is recognised as one of the world’s leading suppliers in composites and supports the business strategy of continuous growth and technical innovation.

With an orderbook extending out into the next decade, we are looking for new colleagues to join our thriving company.

What you’ll be involved in:

• Responsible for maintaining tactical relationships with key customers in the Commercial and Defence Aerospace sectors
• Provide the CML General Manager (GM) and Business Development Manager (BD) with strategic business assistance and information as required.
• Liaise with BD to maximise any future potential opportunities.
• Provide the Senior Management Team (SMT) with weekly reports on customer delivery and quality performance, customer satisfaction, future demand requirements and general updates – report format and timescales to be agreed.
• Liaising with the customers on any delays to our delivery programme or delays in their requirement need
• Provide updates to commercial, production, engineering and Senior Management if any changes to requirements of product, delivery, numbers etc are raised by the customers
• Responsible for ensuring the Purchase Order Contract Review process and Orders are processed in a timely and accurate manner (Receipt to booking 3 days).
• Monitor and ensure all production deadlines for key customers are met with CML to maintain the highest levels of delivery performance and customer service.
• Work closely with the CML Contracts team to gain a full understanding of customer Master Supply Agreements (MSA) and Work Package Agreements (WPA) to ensure contracts are being adhered to by all parties.
• Work with the CML Estimating and Procurement departments to ensure all material price increases are reviewed and passed over to the customer if appropriate.
• Provide Account Management support for New Product Introduction (NPI) and ensure the customer and Teledyne expectations are being met from a customer service perspective.
• Work with BD to develop, implement and use an effective Customer Relationship Management (CRM) tool to document customer interaction and data records.

What we’re looking for in you:

• Experience of working in an engineering manufacturing business
• Would be ideal if you have current or previous experience working within an Aerospace manufacturing environment
• Knowledge of composites products would be of benefit, but not essential
• Experience of working in a customer facing, liaison role within an engineering/manufacturing business
• Understanding of production environment and schedules, with experience of planning in these environments would be of benefit
• Experience of liaising with established Defence and Commercial Aerospace environments

General skills:

• Ability to communicate with all levels of an organisation both over the phone and in person.
• Strong in building relationships and trust between parties.
• High attention to detail with an ability to communication complex situations effectively.
• Proactive with good problem-solving skills and an ability to work through issues as they occur.
• Ability to take ownership of a task and follow through to completion
• Ability to think outside of the box and drive change.

We offer a range of benefits that include:

• Salary sacrifice-led pension plan that matches employee contributions up to 6%
• Employee Stock Purchase Plan
• Free life assurance cover at the value of four times basic annual salary
• 25 days holiday per annum
• Holiday purchase scheme which enables employees to purchase an additional week’s worth of annual leave each year
• Internal reward and recognition scheme linked to internal benefits platform
• Employee Assistance Programme 
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, as well as their cultural/environmental wellbeing
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers
• Cycle to Work scheme
• Enhanced family-friendly benefits
• Company sick pay 
• Equality, Diversity & Inclusion Committee that supports and champions employee diversity

At Teledyne, we believe that Equality, Diversity and Inclusion mean Opportunity – the opportunity to cherish and celebrate the value of diversity, to bring our full and authentic selves to work and to feel fully involved and respected – and we are committed to this journey. Occupational health and safety and environmental sustainability are also an integral part of our business strategy, and we believe in implementing environmental, health and safety improvements to continually enhance the working environment for staff, visitors and contractors.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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